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Show items in catalog

Former Member
0 Kudos

Hi,

We are in SRM 7.0 with SP02.

When the requester selects a item from 3rd party (punchout) catalog and transfer the items to SRM.

In SRM when the requester clicks on the item tab and checks on the link the Show item in catalog, it takes to the home page of the 3rd party catalog and not to the actual item in the 3rd party catalog.

Kindly provide pointers in resolving this issue.

Rgds,

Madhan

Accepted Solutions (0)

Answers (2)

Answers (2)

jason_boggans
Active Contributor
0 Kudos

Hi Madhan,

It is likely that the external catalog does not accept validation/background calls without all the required authentication which would be normally present in a standard OCI call, i.e. they do not allow direct access to the 'link' generated from display items again in catalog as it does not contain all the required parameters to satisfy their internal security methods, try accessing the URL of the catalog directly from the call structure and see if it also displays this same page, a redirect is probably in place when an 'unauthorized' access is determined.

Regards,

jason

Former Member
0 Kudos

Hi,

Check the following.

1. check the http link in the 3rd party catalog in the Define External web service configuration.

2. take a http watch for the trace with the help of BASIS team to find out the exact issue

3. check with the Portal team the TRACE log where you can find out where it is failing

Regards

G.Ganesh Kumar