Biller Direct Error "We regret the service is not currently available"

[srinivas_dasari2]

Hi,

We have installed Biller Direct software (604 SP10) on our Java server (701 SP8) and it is connected to R/3 backend system (702 SP5). After Biller Direct software installation, we ran the following steps

1. Login to biller direct url

2. Leave blank in all fields (Customer No, Name and City) then click Find Customer

3. It lists few customers list, then when we click any of description for CustomerNo it displayed the following error.

"We regret the service is not currently available. Please try again later."

In the default traces we have seen the following error details:

#1.#1E99367F6302001B00000000000DF0D20004B38BAD09A298#1323312391758#com.sap.fin.webbase.framework.RequestProcessor#sap.com/fscm~bd#com.sap.fin.webbase.framework.RequestProcessor.processRequest#USER1#10588##n/a##775189f4214611e193e400000053dbc6#SAPEngine_Application_Thread[impl:3]_15##0#0#Error##Java###No screen-name mapped! path= ;result=#2#/startEBPP#customerSearch#

Could some one please advise what could be issue? Please let me know how to fix the issue, if you already went through the above error.

Thanks in advance.

Regads

Sri

[former_member217082 · Accepted solution]

Hi Sri

Please logoff the system and restart the system again and then check.Also check what is the CRM package that you are using.Check wheather CRM 4.0 60.2.3 package is there or not.

The following tables should be configured,or you will get this sort of errors.This configuration should be done in the backend by FI

-> BCONTCD

-> BCONTT

-> BCONTA

-> TFKEBP

Regards

Srinaath

[Former Member]

Hello,

As a try, please restart the application check the connections and login.

Regards,

Prasanth

[Former Member]

Hi Srinivas Dasari,

Check the below link you get some solution

/thread/45183 [original link is broken]

Regards

Pradeep