Logout button in Solution Manager Workcenter

[former_member227150]

Hi,

We are configuring Solman workcenter. There, we didn't found any LOGOUT button.

Because of this if we login by one user and closes the browser to close workcenter, the session is not automatically killed but rather when we again hit the same workcenter link in the browser it opens with the previous user session only.

Has anyone came across this??

[Former Member]

Yes, I have seen this before but it does not happen all the time.

We simple clear the browser cache when we close it. Next time we open it, we get a brand new session.

What type of browser/version are you using?

Regards,

Ravi

[former_member227150]

I have tried this with Internet Explorer and Mozilla Firefox.

Is there any way to add logout button??

Or we need to always clear the browser cache and then login with another user.

[former_member227150]

Any reply to my query??

[Lluis]

Hello sir Kumar,

i'am on the same way as you, some days ago i found that note:

1644898 - Solution Manager: How to change page when log off from CRM_UI

the title is related to CRm but inside documentation you can see that the afected component is "SV-SMG-SUP Service Desk / Incident Management".

i can't find time for try that correction but is only way that i found to standard management on logoff from workcenters.

if i get more information when i find time to test on my systems i will update that forum.

regards:

Luis

[周建华]

thanks

[former_member349105]

Hello Gaurav,

please try this one.

Go to SM30 - >AGS_WORK_CUSTOM (Table Name)

Click on Edit and then click on " New Entries".

Now Create an entry with Name " Logout _URL " and Value : " Enter your desired URL which you want after clicking log off button ".

Please Note : If you are in Solman 7.1 SP01 to SP04 and your custom URL still not working then please check below implemented note.

1682113 :Custom logoff URL does not function.

Thanks

Gaurav Patel