When viewing the Returns Overview screen during the advanced returns process, there are a few documents which we are not using in our process, as they are being handled externally. Yet these documents are marked as incomplete (yellow status) within the overview screen, and the overall 'process status' is marked as incomplete (yellow status).
Example document with an unprocessed status would be the inspection document. Inspection took place in the external system and interfaced to SAP.
We're looking for a way to have these documents removed from the returns overview screen, so the overall process status can be marked as completed (green status). Technically the process is successfully completed, but the process status doesnt reflect this in the 'returns overview' screen.
Any ideas here?
- Chuck
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