Return order in free Goods

[Former Member]

Dear Friends,

Got a situation, where I created a sales order using Free goods (Inclusive) Concept. For every 10 goods you get 2 free ( 8+2).

Delivery and billing is done. Customer returned the entire order. Then while creating return sales order with reference to standard order, only 8 goods are copied and 2 free goods are not copied.

In Copy controls VTAA (RE - OR), Item category TAN and TANN, I checked the box related to free goods return. Even then free goods are not triggered in the Return sales order.

Please let me know how to solve the issue.

[Former Member]

Tryt to take return form the original Invoice itself.Please Specify the reason if you are not able to take Re from the actual Invoice.

Also you can check for the copy control settings in vtaf. for the relevant item category