Returns delivery details not displayed in Q1 Notification

[Former Member]

Hi,

For Customer Complaints, I have activated 655 mvt type in returns delivery and Inspection type 05. For the same inspection type I have also activated Notification Type Q1. Everything is working fine except the following in notification.

1) In Customer Complaint Notification-> Reference Objects Tab - The following data are not fetching automatically from returns delivery:

Reference Documents:

i) Sales Order No.

ii) Delivery No.

Contact Person address tab:

Contact Person address details

Message address tab:

Message address details

2) In Subjects Tab - The following data are not fetching automatically from returns delivery:

i) Sales Org.

ii) Dist. Channel

iii) Division

iv) Sales Office

v) Sales Group

Anybody please let me know that shall I have to apply any SAP notes to achieve the above details.

Thanks & Regards

Devaraj

[Former Member · Accepted solution]

hi,

Better to Use F1 instead of Q1, for defect rcording point of view against the inspection lot.

if u use Q1 than deactivate initial screen frm Q1 notification type.

Regards