ChaRM 7.1 Unable to switch phase to completed

[Former Member]

Hi,

I have setup a basic charm config on solman 7.1.

I created a rfc in the CRM Web UI and initially did not specify the iBase component nor a BP as requester.

All went well untill i tried to switch the phase from being completed to completed.

I get an error "Phase transition from FINAL_TASKS to CLOSED is not possible" and when I look in the details I get a message:

Diagnosis

An error occurred when the phase was moved.

Procedure

Possible cause:

The business partner in the managed system is not maintained

Procedure:

Call transaction "crm_dno_monitor" and check the CRM document via the transaction number. If no business partner is maintained, the document displays a message informing you of this fact.

However, when I look in the Web UI i don't see a possibility to fill a bp.

When I want to enter it in tx CRMD_ORDER, I get a message:

Transaction Type SMMN (Maintenance Cycle) should be maintained in the CRM Web UI only

So I have a feeling I'm stuck.

Any help would be nice!

Regards,

David

[Former Member]

Hi,

check the question number 9, in this blog, check will that match over yours

-> Completing inconsistent task lists (note 933705)

It is applciable in 7.1 ALSO, Do check the note Note 933986 - Phase transition not possible more .

Thanks,

Jansi

[Former Member]

Still have some issues left, but they appear to be new ones.

Thanks for this!

Regards,

David