Service Desk messages not visible with SAP_SUPPDESK_ADMIN Role

[former_member227150]

Hi,

We are configuring Service Desk in Solution Manager 7.0 Ehp1.

I am able to see the support messages from the user 'BASIS' with SAP_ALL authorization.

There is another user 'X'. Here User 'X' has following Roles - SAP_SUPPDESK_ADMIN, SAP_SUPPDESK_CREATE, SAP_SUPPDESK_PROCESS, SAP_SUPPDESK_DISPLAY, SAP_SUPPCF_ADMIN, SAP_SUPPCF_PROCESS, SAP_SUPPCF_DISP.

After this I set the message processor to be user 'X'.

Now when I try to see the message with T-code: crm_dno_monitor, it is not displaying any messages.

But as per the Solman Security Guide, SAP_SUPPDESK_ADMIN and SAP_SUPPCF_ADMIN are master roles for Service Desk.

Please help in resolving the issue.

[vincentlim826]

Hi,

Do you mean you logon to the system as user X, and create a test message under user X, and not able to see the message

created ?

Are you able to see in SOLMAN_WORKCENTER ?

Regards,

Vincent