Approval Workflow Forwarding issue

[Former Member]

Hi Gurus,

I am facing a unique problem. We are using SRM5.0 with ECC6.0 as backend. We have a n-step BADI workflow implemented for approval of shopping carts. Let us say, I created a shopping cart which is to be approved by X and then by Y. Now, if the approver X forwards this approval mail (either from SAP inbox or from his external mail id) to another user Z, then on complete approval, the approval preview in the shopping cart shows only user Y as the approver of the SC. Neither user X nor Z are shown as approver nor does it show that Z has approved the shopping cart.

Why is this happening? Is this a SAP-standard procedure? How do I correct this such that the shopping cart shows that user Z has approved it?

Could anyone please throw some light on this issue? Will be really grateful...

Thanks & Regards,

Ancy

[Former Member]

Hi,

Once the SC is approved by Z and Y, the approval preview must be display both approvers.. if this is not happen.. then check the OSS note.. what is your SP Level?