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Formatting error in the field BSEG-WRBTR

I am trying do posting using transaction FBB1 via BDC, i am successfully able to do the posting on my side, But my client says he is not able to do the posting and receives an error saying "Formatting error in the field BSEG-WRBTR" Input must be in certain format. what should be done so as to retain the format of the input irrespective of the user settings.

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