How to hide net value of $0 on Credit Memos from rejected return?

[Former Member]

We are creating a credit memo request with a second line item which contains rejected returns. Basically line item 1 contains the actual qty which we are refunding and line item 2 is the qty which we will not be refunding. When we create the the credit memo from this document in VF04, the line item two is showing on the credit memo with a net value of $0.

Is there a way to hide this net value of $0 or rejected return items from coming over onto the credit memo. We would like to just show positive values on the CM.

- Chuck

[Former Member · Accepted solution]

When the billing block is applied to the line item... This item will not come over to the billing document, but it doesnt close out the CMR... so if I ran the VF04 this would still be in the queue. Looking to close it out as well as leave it off the billing document.

[Shiva_Ram · Accepted solution]

Then as mentioned before, put reason for rejection at the line item in the CMR.

Regards,

[Former Member]

The reason for rejection is set in when the credit memo request is craeted and the net value of $0 still appears on the credit memo.. how ever the pricing values are in an unprocessed (yellow) status.

So after running a few test when the billing block was set on the credit memo request.. I noticed that the credit memo request was still open after VF04, would appear as unprocessed, and always show up when VF04 is ran.

Is there some other way to get the net value of $0 to NOT appear on the credit memo beyone reason for rejection and billing block. Maybe something in the configuration copy control??

[Former Member]

Hi,

The 'Reason for rejection' is the right way. Please ensure in the customizing of the 'reason for rejection' (Tx OVAG) that the field 'not relevant for billing' is set.

Regards,

Raghavendra

[former_member217082]

Hi Chuck

If you want to hide the net value then kindly maintain reason for rejection for those line item.So that there wont be any problem if you run VFO4.

Regards

Srinath

[Shiva_Ram]

two options, either you can apply billing block at credit memo request line item or you can put reason for rejection at the credit memo request line item.

Regards,