SC in Awaiting Approval but no work item found for SC

[Former Member]

Hi

We are in SRM 5.5 Extended Classic Scenario will item-based approval workflow for SC.

A requestor has created a SC which requires several steps of approval.

The shopping cart has status 'awaiting approval' but when we check via BBP_PD system gives 'No workflow item found .

Why this occurs is already strange we have lots of SC every day and workflow item is created properly.

But 2nd question is if there is a solution available to retrigger / restart the workflow for this SC ?

Any help would be appreciated

[Former Member · Accepted solution]

Hi,

did you check in SWI6 or SWIA?

Saravanan

Edited by: Saravanan Dharmaraj on Nov 30, 2011 1:57 PM

[Former Member · Accepted solution]

Thanks

found the workitem with SWI6 , it was in error state. Reason not really clear for workflow admin but we have restarted it ..