Smartform faxing problem - No delivery to FAX

[Former Member]

Hi gurus,

I'm sending a smartform by fax in a company that has never used smartforms before (using ECC6). The output goes to sost but upon releasing it it fails with the error messages "No delivery to FAX" and "Document Conversion failed". On checking with our basis team it appears that the format of the file sent is not right and fails at the point of sending. Existing sapscripts and standard output types are faxed correctly. Both emailed and printed versions of the output are working correctly.

The smartform is called from a custom output type on the purchase order. I've checked OSS and apart from an older note nothing seems to exist there. This is the code I am using to send it. I have been searching for a solution to this without any success for some time. What am I doing wrong here?

• If this is a fax output

IF nast-nacha = 2.

ls_cont_par-device = 'TELEFAX'.

ls_cont_par-no_dialog = 'X'.

ls_cont_par-getotf = 'X'.

ls_cont_par-no_open = ' '.

ls_cont_par-no_close = ' '.

ls_cont_par-langu = 'E'.

ls_cont_par-preview = ' '.

ls_options-tdtitle = gv_con_subject.

ls_options-tdteleland = nast-tland.

ls_options-tdtelenum = nast-telfx.

ls_options-tdtelenume = nast-telfx.

ls_options-tdschedule = 'IMM'.

ls_options-tdsenddate = sy-datum.

ls_options-tdsendtime = sy-timlo.

ls_options-faxformat = 'PDF'.

ls_options-tdnoprev = 'X'.

• Call the smartform output

CALL FUNCTION lv_function_call

EXPORTING

control_parameters = ls_cont_par

output_options = ls_options

user_settings = ''

i_language = sy-langu

i_values = gs_values

IMPORTING

job_output_info = ls_job

TABLES

it_po_items = gt_po_items

EXCEPTIONS

formatting_error = 1

internal_error = 2

send_error = 3

user_canceled = 4

OTHERS = 5.

IF sy-subrc <> 0.

MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno

WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.

ENDIF.

lt_otf_data[] = ls_job-otfdata[].

ls_faxoptions-tdotftype = 'ASC'.

ls_faxoptions-faxformat = 'ASC'.

ls_faxoptions-tddevice = 'TELEFAX'.

ls_faxoptions-tdteleland = nast-tland.

ls_faxoptions-tdtelenum = nast-telfx.

ls_faxoptions-tdsenddate = sy-datum.

ls_faxoptions-tdsendtime = sy-uzeit.

ls_faxoptions-tdcover = ' '.

ls_faxoptions-tdtitle = nast-objky.

ls_faxoptions-tdcopies = 1.

ls_faxoptions-tdnewid = 'X'.

ls_faxoptions-tddataset = 'ZP01 PO Output'.

ls_faxoptions-tdsuffix1 = 'FAX'.

ls_faxoptions-tdsuffix2 = sy-uname.

ls_faxoptions-tdimmed = 'X'.

ls_faxoptions-tdlifetime = 8.

ls_faxoptions-tdcover = 'ZP01'.

ls_faxoptions-tdcovtitle = 'ZP01'.

ls_faxoptions-tdfaxuser = sy-uname.

CALL FUNCTION 'CONVERT_OTF_AND_FAX'

EXPORTING

faxoptions = ls_faxoptions

user = ls_faxoptions-tdfaxuser

IMPORTING

fax_ok = ok

office_objid = off_obj

msgno = msgno

msgid = msgid

msgv1 = msgv1

msgv2 = msgv2

msgv3 = msgv3

msgv4 = msgv4

TABLES

otf = lt_otf_data.

IF ok = 'X'.

MESSAGE s459(td) WITH off_obj-objno. "fax request was succ. created AS

ELSE.l

MESSAGE ID msgid TYPE 'E' NUMBER msgno

WITH msgv1 msgv2 msgv3 msgv4

RAISING send_error.

ENDIF.

ENDIF.

[Former Member]

Hi Aidan, thanks for replying.

As far as I'm aware the OTF format should be correct. Is there a way of double checking it?

Alan

[aidan_black]

Hi Alan,

I just meant are these parameters filled when you check in the debugger?

Regards,

Aidan

[former_member196280]

Easy way to check whether your OTF format is correct or not ? is by sending it as an external send to your email. I guess, the problem might be either by OTF or by fax configuration.

Regards,

SaiRam

[aidan_black]

Hi,

if you check via the debugger, are the parameters lt_otf_data and ls_job-otfdata[ ] filled with valid OTF data before the call to function 'CONVERT_OTF_AND_FAX'?

regards,

Aidan