Error creating request. Multiple initiators

[Former Member]

Dear Experts,

I am getting below error in CUP. We are at SP15.8:

Error creating request. Multiple initiators, [Initiator1,Initiator2] found

Here is the configuration:

Initiator1:

AND Request Type Change_account

AND Application ABC

NOT Role MU*

NOT Role PK*

NOT Role AE*

NOT Role QA*

NOT Role OM*

NOT Company XYZ India

NOT Company ABB Mauritius

NOT Company ABB Pakistan

Initator2:

AND Applcation ABC

AND Request Type Change_account

NOT Action of Role REMOVE

Initiator 1 is existing one and I am creating INitiator 2 for the below scenario:

when I remove access to the existing roles, the system should not ask for Riskanlysis mandatory. That is why I have taken Action of role REMOVE.

I appreciate your help.

Thanks,

Raj

[Former Member · Accepted solution]

Hi Raj,

If you're looking for this behavior, one initiator should have:

NOT Action of Role REMOVE

and the other

AND Action of Role REMOVE

this make the selection exclusive.

Cheers,

Diego.

[Former Member · Accepted solution]

Thank you very much. Issue solved. Points awarded.

[Former Member · Accepted solution]

Raj,

Thank you for the feedback. I just want to point out why you have had this problem for future cases.

You had a code like this:

IF <condition A> AND <Condition B> THEN

<initiator2>

*********************************

IF <condition A> THEN

<initiator1>

*********************************

if <condition A> is true, but <condition B> is false it's easy, only <initiator1> is possible.

but, What happen if both <condition A> and <condition B> are true ?? BOTH initiators are possible. this is wrong in the CUP WF context!

So, you should change the second IF... to:

IF <condition A> AND NOT <condition B> THEN

<initiator1>

this makes the selection exclusive. There's no chance that both initiators are possible.

Well, a math problem, not a GRC problem

Cheers,

Diego.