GRC AC V10 - Escalation

[Former Member]

Hi experts,

any idea whats wrong with my configuration about the escalation?

I configurate a escalation in the SPM-Process to the escalation-manager, but no Email and no Escalation-Work-Item are available.

Is there any job to run? Who is the escalation manager in the SPM-workflow? This agent is API-standard design.

Thanks,

Alexa

[Former Member]

Hi Alexa,

Please refer an SAP Note 1662885 -  UAM: Escalation mail is sent to agent of approved assignment

Hope this helps!

Best Regards,

Shreya Gupta

[Former Member]

Hi Alexa,

Please have the global escalation set at process settings in MSMP. See note 1720012 - Request getting escalated at every stage, escalation settings.

Also, In Task Settings, the check box should be updated as "routing enabled".

Please refer SAP Note  1603140 to know about escalations:

Regards,

Akhil Chopra