"Product does not exist; contact system administrator"

[Former Member]

Hello all,

I am trying to help a customer receive back a shopping cart from our catalog into their system. They are using SRM 7.0. They are logging in sucessfully, browsing the catalog, selecting items and building a cart. It is during the transfer back to their SAP system that they are getitng the following error:

Product does not exist; contact system administrator

Incomplete items in catalog. Only complete items were transferred.

These are the form fields I am posting back to their provided HOOK_URL

<input type="hidden" name="NEW_ITEM-DESCRIPTION[1]" value="1/8 X 0.24# STANDARD BLACK CARBON STEEL ">

<input type="hidden" name="NEW_ITEM-MATNR[1]" value="03000032">

<input type="hidden" name="NEW_ITEM-MATGROUP[1]" value="4017160100">

<input type="hidden" name="NEW_ITEM-QUANTITY[1]" value="1">

<input type="hidden" name="NEW_ITEM-UNIT[1]" value="FT">

<input type="hidden" name="NEW_ITEM-PRICE[1]" value="1.46">

<input type="hidden" name="NEW_ITEM-PRICEUNIT[1]" value="1">

<input type="hidden" name="NEW_ITEM-CURRENCY[1]" value="USD">

<input type="hidden" name="NEW_ITEM-LEADTIME[1]" value="0">

<input type="hidden" name="NEW_ITEM-VENDOR[1]" value="007944580">

<input type="hidden" name="NEW_ITEM-VENDORMAT[1]" value="03000032">

<input type="hidden" name="NEW_ITEM-MANUFACTCODE[1]" value="">

<input type="hidden" name="NEW_ITEM-MANUFACTMAT[1]" value="">

<input type="hidden" name="NEW_ITEM-EXT_QUOTE_ID[1]" value="">

<input type="hidden" name="NEW_ITEM-EXT_QUOTE_ITEM[1]" value="">

<input type="hidden" name="NEW_ITEM-EXT_PRODUCT_ID[1]" value="03000032">

<input type="hidden" name="NEW_ITEM-LONGTEXT_1:132[]" value="1/8 X 0.24# STANDARD BLACK CARBON STEEL CONTINUOUS WELD PIPE PLAIN END BEVELED 21 UNIFORM LENGTH A53 TYPE F">

<input type="hidden" name="NEW_ITEM-SUPPLIERMPID[1]" value=" ">

<input type="hidden" name="NEW_ITEM-CUST_FIELD1[1]" value="">

<input type="hidden" name="NEW_ITEM-CUST_FIELD2[1]" value="">

<input type="hidden" name="NEW_ITEM-CUST_FIELD3[1]" value="4017160100">

<input type="hidden" name="NEW_ITEM-CUST_FIELD4[1]" value="">

<input type="hidden" name="NEW_ITEM-CUST_FIELD5[1]" value="">

Can someone please shed some light on what those error messages really mean and if I'm missing any required field that I'm overlooking? None of our other OCI customers are having these issues.

Thanks!

[Former Member · Accepted solution]

Hi,

This is a Generalised Error

Product does not exist; contact system administrator

Incomplete items in catalog. Only complete items were transferred

Following are the reasons

1. Check the Mapping of the product category for the Product in MDM Vs SRM .The Same product category should be used. normally maintained in Z table (if this is a PUNCHOUT CATALOG)

2. As explained by earlier reply -Check the material Exists in SRM in the Comm_product.

3. check the UOM of the Product in MDM and SRM.

4. check the OCI parameter mapping between MDM and SRM

Some data is not passed from MDM to SRM

Regards

G.Ganesh Kumar

[Former Member · Accepted solution]

Thank you all for your responses. Once I removed the value from NEW_ITEM-MATNR[1] they were able to successfully receive the product into their system.

<input type="hidden" name="NEW_ITEM-DESCRIPTION[1]" value="1/2 APOL 76-103-24-47-49-60-D 2000 WOG 3">

<input type="hidden" name="NEW_ITEM-MATNR[1]" value="12523665">

<input type="hidden" name="NEW_ITEM-MATGROUP[1]" value="4014160700">

<input type="hidden" name="NEW_ITEM-QUANTITY[1]" value="10">

<input type="hidden" name="NEW_ITEM-UNIT[1]" value="EA">

<input type="hidden" name="NEW_ITEM-PRICE[1]" value="33.25">

<input type="hidden" name="NEW_ITEM-PRICEUNIT[1]" value="1">

<input type="hidden" name="NEW_ITEM-CURRENCY[1]" value="USD">

<input type="hidden" name="NEW_ITEM-LEADTIME[1]" value="0">

<input type="hidden" name="NEW_ITEM-VENDOR[1]" value="007944580">

<input type="hidden" name="NEW_ITEM-VENDORMAT[1]" value="12523665">

<input type="hidden" name="NEW_ITEM-MANUFACTCODE[1]" value="">

<input type="hidden" name="NEW_ITEM-MANUFACTMAT[1]" value="">

<input type="hidden" name="NEW_ITEM-EXT_QUOTE_ID[1]" value="">

<input type="hidden" name="NEW_ITEM-EXT_QUOTE_ITEM[1]" value="">

<input type="hidden" name="NEW_ITEM-EXT_PRODUCT_ID[1]" value="12523665">

<input type="hidden" name="NEW_ITEM-LONGTEXT_1:132[]" value="1/2 APOL 76-103-24-47-49-60-D 2000 WOG 316 STAINLESS STEEL REDUCED PORT 2 PIECE BALL VALVE REINFORCED TEFLON GRD STEM ROUND HANDLE AS">

<input type="hidden" name="NEW_ITEM-SUPPLIERMPID[1]" value=" ">

<input type="hidden" name="NEW_ITEM-CUST_FIELD1[1]" value="">

<input type="hidden" name="NEW_ITEM-CUST_FIELD2[1]" value="">

<input type="hidden" name="NEW_ITEM-CUST_FIELD3[1]" value="4014160700">

<input type="hidden" name="NEW_ITEM-CUST_FIELD4[1]" value="">

<input type="hidden" name="NEW_ITEM-CUST_FIELD5[1]" value="">

[former_member812426 · Accepted solution]

Hi Ganesh,

I do have this error Product does not exist please contact system administrator. All the below checks have been performed.

1. Check the Mapping of the product category for the Product in MDM Vs SRM .The Same product category should be used. normally maintained in Z table (if this is a PUNCHOUT CATALOG)

2. As explained by earlier reply -Check the material Exists in SRM in the Comm_product.

3. check the UOM of the Product in MDM and SRM.

4. check the OCI parameter mapping between MDM and SRM

Can you please help on this?

Kind Regard,

Vishnu

[Former Member]

Hi ,

Check if the Product exists in COMM_PRODUCT . Also check if Product Category exists or mapping of catalog exists in SRM.

Also check if user default settings are maintained if Product Category is not available.

Thanks

[christian_zeuch]

Hi!

Please confirm is Product 03000032 exists in COMMPR01 (SRM) or if "FT" UoM is correctly maintained in SRM.

Best regards,

Christian Zeuch