Need advice.Can't see Business Transactions in CRMD_ORDER after 7.1 upgrade

[Former Member]

Hello Experts,

We've done 7.1 upgrade and somehow now I can't see all our Business Transactions in CRMD_ORDER.

I executed TCode CRMD_ORDER > went to Business Transaction > Create > and I can see just few Business Transactions, not full list of them as in 7.0.

Now I can create only Business Activity, Outgoing E-Mail & Task. No option to create and see Change Order, Change Document, Corrections (Normal, Urgent, etc) etc.

Any idea why? Please advice.

Thanks

123

Edited by: SOLMAN123 on Nov 23, 2011 11:31 AM

[prakhar_saxena]

HI

Simply because we have now moved to Worcenter completely

so only solman_workcenter you can use or the web based interface.

moreover the transaction has been changed from SLFN to SMIN

you can check help.sap for more

http://help.sap.com/saphelp_sm71_sp01/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm

Hope it helps

regards

prakhar

Edited by: Prakhar Saxena on Nov 23, 2011 4:20 PM

[Former Member]

Hello Prakhar

Thanks for advice, really useful!

Can you please clarify where exactly I can create the Busines Transactions, such as Norman Correction?

I would like to create Normal Correction via SOLMAN_WORCENTER,so I navigated to Change Management > Common Tasks > New Request for Change (for instance)

After that I'm getting the list of various roles, such as:

Select a business role: AIC_MANAGER-AIC Manager

IC_AIC_AGENT-Accounting IC Agent

AUT-PM-Automotive Partner Manager

CASEWORKER-Case Worker (Social Services)

.....etc..

and I don't know which one to use.

Can I still use "old-fashioned" CRM transactions for this?

It all has been changed dramatically if you compare it with 7.0

Thanks,

123

Edited by: SOLMAN123 on Nov 23, 2011 7:11 PM

[prakhar_saxena]

Hi

i thnk its better if you have alook at the below link which discusses in detail all new features with comparison to old

http://help.sap.com/saphelp_sm71_sp01/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm

moreover SAP says you can use old transaction types but again since all the transaction types have been changed like SLFN SDCR etc so its better if you look the new one's and decide which one is better for your scenario

hope it helps

regards

prakhar

[Former Member]

Hi,

There are useful guieds and OKPs available in SMP for showing the new features in Solman 7.1 and steps to proceed

check out here

https://websmp201.sap-ag.de/~sapdownload/011000358700001167582011E

and

https://websmp201.sap-ag.de/rkt-solman -> solution manager 7.1

Thanks,

Jansi

[Former Member]

Hi 123,

SolMan 7.1 has many new features in the service desk. To use the new features you will need to use the new transaction types and not your previous transaction types. To use the new transaction types you need to use the new interfaces, for example for IT Service Management (Incidents, Problems, and Requests) you can use the CRM Web Client (http://[host]:[port]/sap/bc/bsp/sap/crm_ui_start/default.htm).

Good luck,

Rich Labib

[Former Member]

Thank you very much ALL for your help,

Can you please advice where I can create Service Desk Contract in the new 7.1 Web Client?

It's not longer available in CRMD_ORDER in 7.1, and somehow I can't find this in the new 7.1 Web Client.

Kind regards,

123

[Former Member]

Hello SOLMAN123,

Did you found how to create service contract in solution manager 7.1 ?

BR,

SAPFan

[Former Member]

Hello,

I am also having the same issue. I can't find proceed in contract creation for 7.1 since the SLFV transaction is not anymore existing.

regards,

Grace