what can solution manger can do for me as a basis,and as a bussiness ?

[Former Member]

dear all ,

i want to know the benefits and the usage of the solution manager?

and what sap solution manger can do for me?

thanks in advance

Mahmoud Younis

[Former Member]

Hi,

Solution manager plays a main role in the landscape.

Using solution manager we can

1) Generating the installation and upgrade keys.

2) We can monitor all the satellite systems in the landscape.

3) Generate the EWA reports.

4) Service desk configuration.

5) Change management

6) CCMS alerts configuration ..... etc

Please refer below link for more information.

https://websmp102.sap-ag.de/rkt ->solution manager here you will recive necessary sim files and required documents.

I hope it will help you.

Regards,

Kiran .V

[Former Member]

what is service desk?

[prakhar_saxena]

Hi

service desk/support desk/incident management

Application Incident Management process provides central message management and processing. The Application Incident Management, with its integration of SAP Customer Relationship Management (SAP CRM) IT Service Management, allows us to contact all parties involved in a message. These include all users of the system landscape or your company's solutions, such as employees, customers, consultants or support staff.

demo is here

http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/904036f4-58ed-2c10-b0b9-c6c7ca0b5afc

for other stuff also you can easily click on eLearning on sdn and choose Solution manager to get overview of features and demo etc.

Hope it clarifies your doubt

Regards

Prakhar

[Former Member]

Hi,

follow this blog

Those are interesting ones.

Thanks,

Jansi

[Paul_Babier]

Hello,

Why don't you start at the overview link: http://service.sap.com/solutionmanager

Regards,

Paul