SEND_SYSTEM_RELATIONSHIP_TO_SUPP CANCELLED "SAP customer number unknown"

[former_member199849]

Hi Experts,

This is my first time posting.

In my Solution manager system, this job "SEND_SYSTEM_RELATIONSHIP_TO_SUPP" is getting cancelled daily

Job Log:

Step 001 started (program AI_SC_SEND_SYSTEM_RELATIONSHIP, variant , user ID BASIS)

SID determined as monitoring Solution Manager system

SAP customer number unknown for installation number ########

Job cancelled after system exception ERROR_MESSAGE

These are Solution Manager's support packages:

SAP_ABA 701 0007 SAPKA70107 Cross-Application Component

SAP_BASIS 701 0007 SAPKB70107 SAP Basis Component

PI_BASIS 701 0007 SAPK-70107INPIBASIS Basis Plug-In

ST-PI 2008_1_700 0004 SAPKITLRD4 SAP Solution Tools Plug-In

CRMUIF 500 0005 SAPK-50005INCRMUIF CRMUIF for Solution Manager

SAP_BW 701 0007 SAPKW70107 SAP Business Warehouse

SAP_AP 700 0019 SAPKNA7019 SAP Application Platform

BBPCRM 500 0016 SAPKU50016 BBPCRM

BI_CONT 704 0008 SAPK-70408INBICONT Business Intelligence Content

CPRXRPM 400 0016 SAPK-40016INCPRXRPM SAP xRPM/cProjects/cFolders 4.00 (ABAP)

ST 400 0025 SAPKITL435 SAP Solution Manager Tool

ST-A/PI 01N_700SOL 0000 - Application Servicetools for SolMan 7.0-

ST-ICO 150_700 0024 SAPK-1507OINSTPL SAP Solution Manager Implementation Cont

ST-SER 701_2010_1 0003 SAPKITLOS3 SAP Solution Manager Service Tools

In SMSY transaction I can't read System number, I got this message

SAP customer number unknown for installation number #########

Message no. AI_SC_EN097

Diagnosis

Installation number &V1& that is assigned to some system(s) in transaction SMSY is not assigned to an SAP customer number in table AIINSTALLATIONS.

Procedure

Please check the log of background job REFRESH_ADMIN_DATA_FROM_SUPPORT for errors.

I checked the log of background job REFRESH_ADMIN_DATA_FROM_SUPPORT, my S-user has all the autorizations in marketplace

Job started 00

Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID BASIS) 00

The following error messages have been returned by SAP Support Portal: AI_SC_EN

No debitor(s) found for user S000######### 00

No system headers will be generated in SMSY from SAP Support Portal AI_SC_EN

License data collected (customer number: ) AGS_MK_MESSAGES

Job finished 00

Also I checked V_AIINSNRS and I realized that customer number is empty for every installation number, I tried to fill out buy It doesn't let me.

I found some notes but They can not be implemented, most of their corrections are delivered from SAPKITL425, and my system has SAPKITL435. Also I have searched solutions in this forum but none has helped me.

thanks,

sincerely

AndyGio

[former_member199849 · Accepted solution]

Hi

I resolved my problem, I wrote to SAP and they helped me.

29.11.2011 - 16:05:45 CET - Reply by SAP

Dear Customer,

You need to schedule the 'Refresh_Admin_Data_From_Support' with the

background user 'Solman_BTC' on daily basis and allow a window of 30

minutes and the schedule the 'Send_System_Relationship_to_Supp' with

same user, then it should work without any issues.

The 'Send_System_Relationship_to_Supp' looks for updates from

'Refresh_Admin_Data_From_Support' on table 'V_AIINSNRS', if not you willget the error 'SAP Customer number unknown for Installation number'. TheInstallation number and the corresponding customer number gets updated

in this table via 'Refresh_Admin_Data_From_Support', you can verify thisvia transaction 'SE16' -> 'V_AIINSNRS', I hope that explains the query

that you had, if no issues, please confirm the messages, thanks.

Kind Regards

Jay Soma

SAP Active Global Support - Netweaver Web Application Server

[sunny_pahuja2]

Hi,

Check below thread:

Thanks

Sunny