Releasing credit sales order confirmation

[Former Member]

Hi

We are using credit limit check. If the customer has credit issues, the sales order will get retained and the confirmation is lock. The issue is that after the released of the sales order the confirmation is not being unlock and the sales order is not taken into account by the filter of the backorder process.

Where should I verify that the sales order confirmation field is unlock at the moment of the credit release process?

Thanks a lot.

[Shiva_Ram]

Two places you can check in the sales order, click on the document flow button on the top. Then click on status button, expand the header status. Here you can see the credit status. The other place is go to menu Goto -> Header ->status. Here you can see the credit status field carries relevant information.

Regards,