SAPGUI Java 7.20 Rev 6 download and VPN issue

[Former Member]

Dear SAP friends please help.

We are trying to connect to SAP via a Mac running Lion and a VPN with SAPGUI for Java Rev 5. We get the logon successfully but never get further than the licence message. We have updated to the latest Java and also tried it in 32 bitz mode. We are unable to download the latest Rev 6 (due to my user authorisation) but we still think this is a VPN issue. Can you please help? I enclose the trace which shows the point at which is stops.

Many thanks

Andrew

16.11. 17:36:05.118 CALL: <CONTROL SHELLID="101">

16.11. 17:36:05.118 CALL: <PROPERTY VALUE="0" NAME="120"/>

16.11. 17:36:05.118 CALL: <PROPERTY VALUE="0" NAME="300"/>

16.11. 17:36:05.118 CALL: </CONTROL>

16.11. 17:36:05.118 CALL: </CONTROLS>

16.11. 17:36:05.118 CALL: <COPY id="copy">

16.11. 17:36:05.118 CALL: <GUI id="gui">

16.11. 17:36:05.118 CALL: <METRICS id="metrics" X3="1440" X2="7" X1="7" X0="283" Y3="900" Y2="20" Y1="12" Y0="283"/>

16.11. 17:36:05.118 CALL: </GUI>

16.11. 17:36:05.118 CALL: </COPY>

16.11. 17:36:05.118 CALL: </DATAMANAGER>

16.11. 17:36:05.119 CALL: Call 1042: #3#.setMoreDataIndicator(true);

16.11. 17:36:05.122 CON: GuiNiNetConnection: sending DIAG data to writer thread for modus 0

1. ERROR #############################

16.11. 17:37:10.018 ERROR: GuiNiReaderThread: read failed: Error: connection to partner '172.23.200.109:3200' broken

16.11. 17:37:10.018 ERROR:

16.11. 17:37:10.018 ERROR: Wed Nov 16 17:37:10 2011

16.11. 17:37:10.018 ERROR: Release 720

16.11. 17:37:10.018 ERROR: Component NI (network interface), version 40

16.11. 17:37:10.018 ERROR: rc = -6, module nixxi.cpp, line 5087

16.11. 17:37:10.018 ERROR: Detail NiIRead: P=172.23.200.109:3200; L=10.64.10.112:53387

16.11. 17:37:10.018 ERROR: System Call recv

16.11. 17:37:10.018 ERROR: Error No 60

16.11. 17:37:10.018 ERROR: 'Operation timed out'

1. ERROR #############################

16.11. 17:37:10.018 CON: -

---

16.11. 17:37:10.018 CON: GuiNiNetConnection: sending DIAG data to connection for modus -1

1. ERROR #############################

16.11. 17:37:10.234 ERROR: GuiConnection: Connection closed

16.11. 17:37:10.234 ERROR: Error: connection to partner '172.23.200.109:3200' broken

16.11. 17:37:10.234 ERROR:

16.11. 17:37:10.234 ERROR: Wed Nov 16 17:37:10 2011

16.11. 17:37:10.234 ERROR: Release 720

16.11. 17:37:10.234 ERROR: Component NI (network interface), version 40

16.11. 17:37:10.234 ERROR: rc = -6, module nixxi.cpp, line 5087

16.11. 17:37:10.234 ERROR: Detail NiIRead: P=172.23.200.109:3200; L=10.64.10.112:53387

16.11. 17:37:10.234 ERROR: System Call recv

16.11. 17:37:10.234 ERROR: Error No 60

16.11. 17:37:10.234 ERROR: 'Operation timed out'

1. ERROR #############################

2. ERROR #############################

[Former Member]

Dear Rolf-Martin,

many thanks for the tips. Our basis team is now working on getting Rev 6.

Sorry to trouble you again, I do not seem to have access to the Walldorf ftp. How do I get over this hurdle?

Many thanks for the advice

Andrew

[RMW]

Hello Andrew,

I don't get it, why ftp? It is a https connection.

Any error message?

Best regards

Rolf-Martin

[Former Member]

Hi Rolf-Martin,

sorry I should have typed fp not ftp.

It shows an SAP Walldorf screen and asks for a user name and password. My normal OSS User did not work.

Kind regards

Andrew

[RMW]

Hello Andrew,

ah, I have made the wrong assumption ("We are trying to connect to SAP"), that you want to connect to the SAP network as a partner.

Then I think you need to check for the latest VPN client from your vendor and if it still not works get back to him to get the issue addressed.

Best regards

Rolf-Martin

[Former Member]

Hi Rolf-Martin,

Yes, the ERP machine is in the US via a VPN from their Dutch Office.

I will speak with the Network Manager.

Many thanks anyway for the swift reply and good tips.

Kind regards

Andrew

[RMW]

Hello Andrew,

some version of the VPN client on Lion seems to have a known issue according to SAP internal discussions.

I found someone telling, that with F5 SSL VPN Plugin 7000.2011.0907.01, it is working again.

It seems to be available from https://connectfp.sap.com.

For uninstalling old F5 version, see http://support.f5.com/kb/en-us/solutions/public/3000/800/sol3826.html

(many "seems", because I am still on Snow Leopard and can not talk about this issue from my own experience)

Regarding user authorization for downloading software in Service MarketPlace, please refer to [note 1037574|https://service.sap.com/sap/support/notes/1037574].

Best regards

Rolf-Martin