with reference invoice when creating Creditmemo some line items duplicating

[former_member727085]

Hi ,

I have invoice with 4 items and with reference to the invoice I am creating credit memo request.

Credit memo request created with more than 4 items. This is happening some times only not every time.

e.g In invoice I have item 10. 20. 30. 40. When I create credit memo request, system created sales order 10. 20. 30. 40. 50. 60 (first 2 items copied twice)

Can anyone tell me the reason why it is coping few items twice and also not every time.

Best regards,

Alleiah

[Former Member]

Is there difference in item category for that invoice?

is there BOM explode for materials for 1st 2 items?

Try changing the item sequence in invoice in quality system to see if issue repeats.

In VTAF for the respective item cat, check the 1st DataT routine codes.

[former_member727085]

Hi ,

No diffrence in item category and we are not using any BOM explode for materials.

only some times i am experiencing this issue.

please let me know if any other sources to dig this.

Best regards,

Alleiah.

[former_member184555]

In the credit memo request, do you find any difference between the item partners for item 10 and item 20 which were created referring the item 10 in invoice.

[former_member727085]

HI AlI,

found the issue why it is duplicating lines, while creating credit memo if same profit center is there we are giving one warning message after invoice popup at that time if user press pop up again after that this duplication is taking place.

thanks for ur time.

Best regards

Alleiah.

[Lakshmipathi]

and also not every time

Since you had indicated that it is not happening all the time, you have to check in debug mode whenever the issue comes. It is not because of copy control

G. Lakshmipathi

[former_member209761]

Dear Alleiah,

Can you please tell what are the settings maintained in VTAF in the header and item level.

Thanks & Regards,

Hegal K Charles