Change in order quantity after billing

[Former Member]

Hi,

I am facing an issue where I have created a sales order for service material but by mistake my user has entered zero quantity.

We have completed the cycle - Sales order --> billing.

After which he realised that the quantity entered is zero.

Is there a process where i can change the quantity of order.

What should i do correct the quantity.

Please suggest

[jpfriends079 · Accepted solution]

Cancel the billing doc with reasons as end user error.

And update the sales order with the desired quantity.

Finally create the billing with the updated quantities.

Regards

JP

[Former Member · Accepted solution]

Hi,

thanks for the reply.

But I was wondering. If I can go and change the line item quantity and do the billing of the remaining item. Is it a legitimate process?

[jpfriends079 · Accepted solution]

If you have communicated the same to your customer say, through Order Acknowledgement or Proforma Invoice, then in my opinion it's not legitimate.

Thats why I suggested you to cancel the existing invoice and rasie a new/fresh invoice after updating the desire quantities in the existing sales order.

Regards

JP

[Former Member · Accepted solution]

Its not yet forwarded to customer.

So is there any other solution?

[Former Member · Accepted solution]

You can not leave the invoice open with 0 quantity. You have to cancel it. Some reports may report it.

Do cancel and modify qty and create new invoice.

[Former Member · Accepted solution]

Amit,

As you the invocie was created for qty-0, the price may be zero. So there is not point in that invoice. So as earlier suggested, go for cancellation of invoice, and chang the qty in the order and create the fresh invoice.

Regards,

SAM