Offline approval email for Workflow approver substitiutes

[Former Member]

Hi,

We are on SRM 7.1 ECS.

Does the substitute function work true for OFFLINE APPROVAL emails also??

E.g. User B is a substitute of User A.If user A gest the offline approval emai,then should usre B also get the offline approval email?

[Former Member]

Solved on own

[bpawanchand]

Hi,

I do not think the report might have the functionality to handle the substitution. May be what you can try is take a copy of the standard report and then try to customize as per your requirement .

Try some thing like below.

1. I assume that to identify a substitute for a user you might be storing these details in some Z table.

2. Take a copy of the standard offline report and then from this custom report read the try to read this table after the original agents are determined.

3. Finally schedule this report. with the same set of parameters that used to schedule the standard report.

But I I think this report actually reads the agents of the workitems and then it tries to send the notification to the same user. So first you have to check out that how the workitem is forwarded to the substitute . If the substitute is also a agent then this report directly sends the notification.

Regards

Pavan