Installation of machine after delivery & Resite of machine

[Former Member]

Kindly refer the below process u2013

1. Scenario u2013

u2022 Customer has one machine installed in one location and he requests to relocate the machine from one location to another

It could be from one branch to another branch ( Both branch are in different cities )

u2022 The relocation of machine can happen within one city (e.g destination location and the current location of machine is in same city and under one branch)

u2022 Sometimes client charges for its service and sometimes it does not charge ( e.g If relocation to be happen is in same building )

2. After delivery of machine to customer premises client sends his service engineer to install the machine and after the successful installation only client raises the bill to customer .

How could i capture this installation process in SAP

Kindly provide your inputs

Regards,

[Former Member]

Hi Ravi,

This Scenario is related to Customer Services module in SAP, Please fallow these steps.

1, you need to maintain all SD relevant data along with Customer master data and material master (Create also a service material for billing on installation) for the machine as well.

2, Under Plant maintenance & Customer Services Menu in SAP configure the following:

a), Define the Functional locations of the customer where you have to install the machine.

b), Define machine or Equipment as per your requirement. Also work centre if required.

c), for service processing (External) configure the service order types I.e. u201CSM02u201D.

Also ref. the link: http://help.sap.com/saphelp_46c/helpdata/en/e6/4a903f9e0311d189b70000e829fbbd/frameset.htm

3, for Billing please ref. Resource related billing, here you need to maintain a DIP Profile using u201CODP1u201D and check the consistency with u201CODP2Au2019.

Also maintain copy controls for order type (DR) to billing type.

Maintain Cost elements for the service material in the DIP profile in material determination view.

Further you follow the Service processing through service order creation till billing (Broadly) :

Service notification (IW51) -> Service order creation- > Entry of equipment, SP, components-etc>,service order confirmation (IW41) - >, Debit memo request - > Billing

Once you create service order only you can send the service technician to the customer site, and do resource related billing. Any doubts please get back.

Please try all the best.

Regards

DSR