Create support message from web interface

[Former Member]

Hi Everyone,

I need some advice whether it is possible to create support messages from Solution Manager's web interface? Is this possible? If this is possible, the client would be able to create support messages without having to install anything (saprouter, GUI etc...)

Thansk for your help!

Thanks,

J

[Former Member]

Hi

It is possable to create a message from the web gui have a look at spro->SAP Solution Manager->Scenario-Specific setting -> Service desk -> General setting -> Set up message creation via web browser.

Santosh

[Former Member]

Hi Santosh,

Thanks very much for your reply..

I executed transaction spro but there I could not find Solution Manager and Scenario-Specific setting links...

I am using Sol Man version 7.1

Thanks again

J.

[Former Member]

Hi,

You can create support messages in the CRM WebClient or the Netweaver Business Client. Both options will not require a user to install a GUI.

The CRM WebClient should be under the following address: http://[HOST]:[Port]/sap/bc/bsp/sap/crm_ui_start/default.htm

The Netweaver Business Client: http://[Host]:[Port]/sap/bc/nwbc/

Regards,

Rich Labib

[Former Member]

Hi,

check out this, It is still available in 7.1, I have verified.

http://help.sap.com/saphelp_sm32/helpdata/en/56/e6f3409ade8631e10000000a1550b0/frameset.htm

Thanks,

Jansi