You are not recognized as a user in the SAP customer notification system

[Former Member]

Hello All,

we are in OSS registered as VAR. I am able to send notifications from our SolMan to OSS.

When I want to send notification for our customers to OSS but with component of our customer

then I got an error message

You are not recognized as a user in the SAP customer notification system

Message no. DNO158

Diagnosis

No address data exists for this logon user in the SAP problem notification system.

The function you activated could not be executed.

Activated function Diagnosis

Send notification to SAP The notification was saved, but could

not be sent to SAP.

Update notification at SAP The notification was not updated to

reflect the SAP version.

Check for changes The system cannot compare the notification

with the current version at SAP.

Request list of the The notifications that you sent to SAP

notifications contained cannot be updated.

in the SAP problem notification system.

Procedure

Contact your system administrators.

Could you help me please?

view V_AISAPCUSTNOS and AISUSER filled with our customer numbers.

[Former Member]

Hi,

even if the problem is already solved on your side...

We have had the same error message again yesterday. I checked everything several times...AISUSER entries, authorizations of S-User in SMP, ...

In our VAR scenario we use the 'Single RFC' functionality. That means, that in V_AISAPCUSTNOS we maintained as responsible 'Processor' our VAR SAP debitor number and below 'Link' value 'VAR Customer Processed by VAR'. With this settings for all customers only one RFC connection to SAP OSS is needed to forward tickets. Within this RFC connection a S-User from the VAR is used.

That works fine for all customers and it worked fine for this specific customer in the past too.

The reason why for the current ticket we got the above mentioned error message was:

The customer system, for which the ticket was created, has no 'Supported By' relationship in SAP Service Marketplace.For all other customer systems our VAR is shown as 'Supported By', but for this system nothing is maintained.

After I created a customer individual RFC (with a customer S-user) and removing the VAR assignment in V_AISAPCUSTNOS, I was able to forward the ticket without problems to SAP.

Regards

Thomas

[Former Member]

Dear Seung Joo Kang,

I have the same problem as you solved it?

thank you very much.

[Former Member]

Please use a valid s-user in RFC Destination : SAP-OSS in SM59.

Please follow below steps:

- SM59 > SAP-OSS > Logon and security tab >

So please maintain the valid s-user here instead of OSS_RFC.

Please check below Wiki and see if AISUSER entries are correct in your

system or not:

http://wiki.sdn.sap.com/wiki/x/cweUDw

Thanks

Regards,

Vikram