Customer/Order Priority

[Former Member]

Hello,

We are in the system design phase, have a scenario where a group of customer when they place the order that order should take the highest priority by default.

this high priority should be all the way till the warehouse picking slip which would have to have the text saying that pick this order the first and ship it before any other order.

we gone have ATP and MRP & credit check set up in the system, the sales orders for these customer would go through the regular ATP check & credit check.

I understand one of the thing that can be done is to define the delivery priority on the shipping tab of Customer master as the high, but would that be enough to differentiate the high and medium priority in the same standard order type ?

Also there is another scenario "Immediate" where it could be a customer from any group, but when they request to place the Immediate order, that order goes to the highest priority, even if it means to change the schedule line to no ATP check, no credit check, create delivery and print the picking slip & ship it ASAP.

in both of the above scenarios the orders would be created manually in the system by the customer service.

Currently the consideration is to have 2 different order types in addition to the standard order for both of the above scenario, & in the order type of immediate scenario there will be no ATP check, & no Credit check, chances are we might have special reservations of material for this kind of Immediate order Scenario.

any input and suggestions are welcome.

Regards

Edited by: SD.... on Oct 31, 2011 3:41 PM

Edited by: SD.... on Oct 31, 2011 3:42 PM

Edited by: SD.... on Oct 31, 2011 4:05 PM

[former_member184555]

The second scenario is the standard Rush Order process.

The first scenario can be handled through Delivery Priority, as you identified. You can also think about having a separate (an Express shipping point) Shipping point to handle these orders.

[LeoRocha]

Hi,

You can use Delivery Priority field (customer master record or customer-material info record)

When you process deliveries collectively, you can use delivery priority as one of the selection criteria. I think we can use this field to MRP (PP) too.

Leonardo Rocha.