Problem in Sales Order Credit Memo

[Former Member]

Hello All,

The problem is related to item category ZTAN where we have changed the Completion Rule to B and in VTAF ( Bill to Order Copy Control) under Item details for Credit Memo Request for example from Domestic Invoice to Credit Memo we changed the positive/negative quantity updation to positive. Now after changing the completion rule we were facing a problem where after completion of Sales Process till generation of Invoice the document flow was showing the status as :Being Processed". Then after changing the Completion Rule again to 'blank' the problem of document flow status was solved as it showed the status as "Completed".

Now after doing this change in Item Category for normal sales order we are facing a problem in Credit Memo where again after completion of Credit Memo the document flow status here is showing as 'Being Processed' instead of 'Completed'. Please suggest what configurations need to be done to get the desired result which is in Credit Memo after completion the status will show as "Completed".

Thanks & Regards

Priyanka Mitra

[Lakshmipathi · Accepted solution]

after doing this change in Item Category for normal sales order 
    we are facing a problem in Credit Memo

You need to maintain a separate item category for your credit memo request and normal sale order.

G. Lakshmipathi

[Former Member · Accepted solution]

Hi Mr. Lakshmipathi,

Thanks for your help

Regards

Priyanka Mitra

[Former Member]

Solved.

[Shiva_Ram]

As mentioned by Lakshmipathi, for credit memo requests, you need to use seperate item category. You can copy standard item category G2N and create a new type ZG2N and use for credit memo request processing. Make the completion rule field blank. To resolve the status of the existing document, run program SDVBUK00 in SA38.

Regards,

[Former Member]

Hello Mr. Shiva Ram,

First of all thanks a lot for your help.The problem of credit memo is now solved but to resolve the status of the existing sales order documents as per your suggestion we have run the program SDVBUK00 in SA38.Still we didn't get the desired result as the status of the completed normal sales orders are still showing "Being Processed" even after running the program.

Please suggest what else need to be done to change the status of the completed sales documents till invoice.

Regards

Priyanka Mitra

[Lakshmipathi]

Check the following notes:-

1) Note 88511 - SD: document status and incompletion

2) Note 1409850 - SD/FICA: Document flow -> incorrect status information

G. Lakshmipathi

[Shiva_Ram]

If that program did not resolve the issue, then discuss with an ABAPer to create a program to update the status fields directly in the status database tables (VBUK/VBUP).

Regards,