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CRM multilevel categorization

Hi CRM experts,

We are using subject codes in our CRM system for Service Ticket, Service Order and Service Confirmation. We have thousands of subject codes. We would like to use multilevel categorization to replace subject codes. I have some questions on categorization functionality:

1. Can we use categorization schema for all these transaction types without subject codes?

2. We are getting error while assigning same subject code to multiple category nodes in category hierarchy type of hierarchy or attribute?

3. We are using subject codes which are assigned to catalogs with catalog category Overview of damage, Cause and tasks. Can we assign subject codes to one category hierarchy or we have to create separate hierarchies?

4. Is there any way to restrict category nodes by reference object?

Any assistance would be appreciated.



Former Member
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