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How to replicate a complaint from ECC IS-M 6.0 to SAP CRM 7.0

Hi Media Experts,

I have a request from my client in whom I have to create a Complaint based on a R3 Media Object (Subscription Order), and then allow editing this complaint in SAP CRM.

I have already reached the first part. Over and done with a transaction launcher, I'm displaying and editing the Subscription Order from my CRM User Interface (but in R3), and I created complaints starting from the Order position as the requirement.

Now, I need to replicate these complaints to CRM in order to update and edit these documents for the case the client call again and the Media IC Agent wants to search for this complaint.

The question is: Could I replicate these complaints from R3 to CRM? In case of I yes, what would be the best CRM object to mapping my R3 complaint? And last but not least, the replication must be done through some middleware customizing?

I appreciate any approach.

Thanks in advance,

Nicolas

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