SAP GUI 7.2 Crashing after server selection

[Former Member]

Hi everyone,

I'm having an issue with one of our users. It has been working fine before. Windows 7 32bit. Whenever she selects a server to log in to it just closes out SAPGUI. I have tried reinstalling, updating to the latest patchlevel and removing everything SAP related off the machine. This is only happening to one user. After figuring out how to make logon traces I've been trying to figure out the logs. One log that caught my eye was GUIDLLEN.trc.

********************************************************************************

• SAP AG, Trace File ******************************

• Main trace mode: Error, Warning, Developer Notes and additional data

• Program: C:\Program Files\SAP\FrontEnd\sapgui\saplogon.exe

********************************************************************************

SAPPCTXT CALL: SapPcTxtLoad(path: NULL, prj: GUIDLL lang: EN, trc = 3, errmode = 0)

Path changed from >(null)< to >C:\Program Files\SAP\FrontEnd\SAPGUI\lang<

HEADER: key: SAPPCTXTHEADER_

fileformat: 2

release: 7200

project: GUIDLL

language: EN

codepage: 1100

timestamp: 24.08.2011-15:54

timestamp: OK

ENTRY : >DETAILED_ERR_DESCRIPTION< >0128< >Do you want to see the detailed error description?\n<

ENTRY : >GUI_ERR:RECREAD< >0128< >Cannot read from playback file.\n[rc: %d records: %d]<

ENTRY : >GUI_ERR_ANSWRITE1< >0128< >Cannot write response file (Position 1).\n[rc: %d]<

ENTRY : >GUI_ERR_ANSWRITE2< >0128< >Cannot write response file (Position 2).\n[rc: %d]<

ENTRY : >GUI_ERR_ANSWRITE3< >0128< >Cannot write response file (Position 3).\n [rc: %d]<

ENTRY : >GUI_ERR_CLIENTEXEC< >0128< >'%s'\ncould not be started (rc=%d):\n%s<

ENTRY : >GUI_ERR_COMPRESS< >0128< >Compression error [rc = %d]- program will be terminated\n<

ENTRY : >GUI_ERR_DECOMPRESS_SEND< >0128< >Decompression error (sending) - program will be terminated.\n[CsDecompr: %d]<

ENTRY : >GUI_ERR_EYECATCH1< >0130< >%s has an invalid file format.\n\nThis file has been recorded with an SAP GUI<

ENTRY : >GUI_ERR_EYECATCH2< >0130< > older than 3.1G\nor is not a play file at all.\nUse only files recorded<

ENTRY : >GUI_ERR_EYECATCH3< >0130< > with SAP GUI 3.1G or higher for replay\nwith this SAP GUI.<

ENTRY : >GUI_ERR_FILEWRITE< >0128< >Cannot write %sfile '%s'<

ENTRY : >GUI_ERR_FOPEN< >0128< >Cannot open %sfile '%s'<

ENTRY : >GUI_ERR_INVAL_MSG_VERS< >0128< >Installation problem. Invalid message version.\nSession will be canceled<

ENTRY : >GUI_ERR_LB_ADDITIONAL< >0128< >Additional error information:\n\n%s<

ENTRY : >GUI_ERR_LB_GENERAL< >0128< >Logon balancing error %d:\n\n%s<

ENTRY : >GUI_ERR_LB_INITIALIZATION< >0128< >Logon balancing: initialization error (rc=%d)<

ENTRY : >GUI_ERR_LB_MSG_SERVER< >0128< >Logon balancing error %d: Cannot connect to message server (rc=%d)\nDo you want to see detailed error information?<

ENTRY : >GUI_ERR_LB_MSG_SERVER_CONNECT< >0128< >Logon balancing error %d; could not connect to message server (rc=%d)\n<

ENTRY : >GUI_ERR_LB_NO_ADDITIONAL< >0128< >No additional error information available<

ENTRY : >GUI_ERR_LB_PARSER< >0128< >Logon balancing: parser error in '%s'<

ENTRY : >GUI_ERR_LB_SAPROUTER< >0128< >Logon balancing error %d: Set SAProuter failed (rc=%d)<

ENTRY : >GUI_ERR_LB_TIMEOUT< >0128< >Logon balancing error %d: Set timeout failed (rc=%d)<

ENTRY : >GUI_ERR_LB_UNKNOWN_WO_STR< >0128< >Error in logon balancing routine (rc=%d, err=%d)<

ENTRY : >GUI_ERR_LB_UNKNOWN_W_STR< >0128< >Error in logon balancing routine (rc=%d, err=%d):\n\n%s<

ENTRY : >GUI_ERR_OPTION< >0128< >Invalid playback/record option<

ENTRY : >GUI_ERR_OVERHEAD< >0128< >Error/Info in protocol OVERHEAD<

ENTRY : >GUI_ERR_RECREAD< >0128< >Cannot read from playback file.\n[rc: %d records: %d]<

ENTRY : >GUI_ERR_RECWRITE1< >0128< >Cannot write to record file (Position 1)\n[rc: %d]<

ENTRY : >GUI_ERR_RECWRITE2< >0128< >Cannot write to record file (Position 2)\n[rc: %d]<

ENTRY : >GUI_R2_ACCESS< >0128< >R/2 systems are no longer supported<

ENTRY : >NO_DETAILED_DESCRIPTION< >0128< >No additional error information available<

ENTRY : >NO_DETAILED_DESCRIPTION2< >0128< >No additional error information available<

ENTRY : >NUM_RECORDS< >0128< >Number of records %d<

ENTRY : >SYS_MESSAGE< >0128< >SAP System Message:\n%s<

ENTRY : >GUI_ERR_ALLOCATE_MEMORY< >0128< >Memory allocation failed<

ENTRY : >GUI_ERR_DECOMPRESS_RECV< >0128< >Decompression error (receiving) - Program will be terminated<

ENTRY : >GUI_ERR_LOGREADING< >0128< >Failed to read log file<

ENTRY : >GUI_ERR_NETWORK_LOST< >0128< >Network connection for session was closed<

File EOF detected

Shortcut keys existing in the texts ...

Shortcut key generation ...

CALL: SapPcTxtLoad returns ok (tid 01D128B8)

Any idea on why this is doing that? I would rather not reinstall the OS on the machine.

[jorge_velasquez]

Hi,

Can you please update this post... if you found solution?

Regards

[junwu]

Hi Nicholas,

by any chance, you still remember the fix for this issue?

thanks

Jun

[Former Member]

Hello Jun,

You may be lucky if it installs.  By the time Windows 7 came out SAP had de-supported SAP GUI 7.20.  The SAPSetup.exe release may not be able to recognize any recently updated Microsoft OS DLLs necessary for installation.

However, I would recommend you check the services file to ensure the necessary ports are correct and that either your local firewall or network firewall isn't blocking any of these ports.  This should clear up the error: "Cannot connect to message server".

I can also see there is a permission issue with open, write read with %sfile.  Can you ensure this has administrator permission's or permitted to do these activities.

Cheers,

Dan Mead

[junwu]

the windows user is the administrator. tried with windows firewall disabled, no luck.

[Former Member]

Please follow SAP Note 2002879 - How to check SAP GUI crash / disappear / hang issue

[jude_bradley]

Hello Nicholas,

Does the user have scripting enabled?

If so,what happens if it's disabled instead?

Best regards,

Jude

[Former Member]

If reinstall does not solves the problem try copy physically SAP program files from other windows 7 32 bit machine and replace in the target.