SLA Service contract

[Former Member]

Hi Guys,

I have a requiement to implement Service Contact into Service desk. Pls comment some useful site or documents that can guide me through the process.

Thanks in advance.

[Former Member]

Hi,

Please try the trransaction CRMD_ORDER which helps in creatig the contract. choose the support desk contract type SLFV for thisd action.

Also note , there would be a ID for contract determination. In case of service desk Option E should be used.

Let me know of any more inputs, and also let me know if it helps u in answering ur question.

Rgds,

Raghu Pusapati

[Former Member]

Hi,

Buisness transaction -> create --> SLFV and hence forth the contrat creation would be initiated.

On the Service data tab the SLA profilesneeds to be entered.Let me know if these inputs are helpful.

Br,

Sri

[Former Member]

Hi Raghu,

Hi Just I am trying to know whether SAP Has provide any standard SLA templates...?

Can you Please let me know how to access if it is provided...

Regards,

BRB