Unable to Connect to SAP through SAPGUI

[Former Member]

Dear all,

We have a PI 7.11 dual stac ksystem on Linux, oracle.

we are able to connect to the server through putty, but not able to launch xmanager as it is sayign XDMCP error....

Also unable to connect to SAP through SAP GUI

we are getting wsaewouldblock resource temporarily unavailable

I am connecting to servers through CISCO VPN......

Thanks,

Murali L.

[markus_doehr2]

> we are able to connect to the server through putty, but not able to launch xmanager as it is sayign XDMCP error....

XDMCP may not be activated on the server.

> Also unable to connect to SAP through SAP GUI

> we are getting wsaewouldblock resource temporarily unavailable

> I am connecting to servers through CISCO VPN......

Is the system up and running?

Markus

[Former Member]

Hi markus,

My System is Up & Running fine. I rebooted the server still issue is not resolved. Since I could connect to server through puttey I dont think this is a firewall issue,

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I could piing the IP address of the server fro mmy local machine also tracert is good.

C:\Documents and Settings\murali.lakkoju>tracert 172.28.30.45

Tracing route to piprod.gicofindia.com [172.28.30.45]

over a maximum of 30 hops:

1 51 ms 54 ms 40 ms piprod.gicofindia.com [172.28.30.45]

Trace complete.

C:\Documents and Settings\murali.lakkoju>ping 172.28.30.45

Pinging 172.28.30.45 with 32 bytes of data:

Reply from 172.28.30.45: bytes=32 time=95ms TTL=64

Reply from 172.28.30.45: bytes=32 time=43ms TTL=64

Reply from 172.28.30.45: bytes=32 time=50ms TTL=64

Reply from 172.28.30.45: bytes=32 time=44ms TTL=64

Ping statistics for 172.28.30.45:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 43ms, Maximum = 95ms, Average = 58ms

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However I could not do telnet

C:\Documents and Settings\murali.lakkoju>telnet 172.28.30.45 3600

Connecting To 172.28.30.45...Could not open connection to the host, on port 3600: Connect failed

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could not understand if below result is good.

[root@PIPROD etc]# lsof -i | grep 3600

[root@PIPROD etc]# lsof -i | grep 3200

[root@PIPROD etc]#

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I have below entries in my servies file

tick-port 3200/tcp # Press-sense Tick Port

tick-port 3200/udp # Press-sense Tick Port

trap-daemon 3600/tcp # text relay-answer

trap-daemon 3600/udp # text relay-answer

visinet-gui 3601/tcp # Visinet Gui

visinet-gui 3601/udp # Visinet Gui

sapdp00 3200/tcp - 3299/tcp # SAP System Dispatcher Port

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Please suggest if you need more information for trouble shooting.

Thanks,

Murali.

[markus_doehr2]

> My System is Up & Running fine. I rebooted the server still issue is not resolved. Since I could connect to server through puttey I dont think this is a firewall issue,

Please execute

ps -ef | grep dw

If you see workprocess, check the traces dev_w0 and dev_ms in the instance work directory.

Markus

[Former Member]

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[root@PIPROD work]# ps -ef | grep dw

pipadm 2042 23763 0 19:34 ? 00:00:01 dw.sapPIP_DVEBMGS00 pf=/usr/sap/PIP/SYS/profile/PIP_DVEBMGS00_PIPROD

root 8373 6880 0 19:52 pts/1 00:00:00 grep dw

gdm 17480 17397 0 15:48 ? 00:00:00 /usr/libexec/gdmgreeter --gtk-module=gail:atk-bridge:/usr/lib64/gtk-2.0/modules/libkeymouselistener:/usr/lib64/gtk-2.0/modules/libdwellmouselistener

pipadm 23763 23690 0 17:28 ? 00:00:00 dw.sapPIP_DVEBMGS00 pf=/usr/sap/PIP/SYS/profile/PIP_DVEBMGS00_PIPROD

pipadm 23777 23763 0 17:28 ? 00:00:08 dw.sapPIP_DVEBMGS00 pf=/usr/sap/PIP/SYS/profile/PIP_DVEBMGS00_PIPROD

pipadm 23778 23763 0 17:28 ? 00:00:05 dw.sapPIP_DVEBMGS00 pf=/usr/sap/PIP/SYS/profile/PIP_DVEBMGS00_PIPROD

pipadm 23781 23763 0 17:28 ? 00:00:10 dw.sapPIP_DVEBMGS00 pf=/usr/sap/PIP/SYS/profile/PIP_DVEBMGS00_PIPROD

pipadm 23783 23763 0 17:28 ? 00:00:04 dw.sapPIP_DVEBMGS00 pf=/usr/sap/PIP/SYS/profile/PIP_DVEBMGS00_PIPROD

pipadm 23786 23763 0 17:28 ? 00:00:03 dw.sapPIP_DVEBMGS00 pf=/usr/sap/PIP/SYS/profile/PIP_DVEBMGS00_PIPROD

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[root@PIPROD work]# more stderr1

(23762) New Child Process created.

(23762) Starting local Command:

Command: ms.sapPIP_DVEBMGS00

pf=/usr/sap/PIP/SYS/profile/PIP_DVEBMGS00_PIPROD

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[root@PIPROD work]# more stderr2

(23763) New Child Process created.

(23763) Starting local Command:

Command: dw.sapPIP_DVEBMGS00

pf=/usr/sap/PIP/SYS/profile/PIP_DVEBMGS00_PIPROD

Thu Oct 20 17:28:21 2011

DpVmcInit: initialize vmc

DpVmcInit: vm lib loaded

DpVmcInit: vm linked with kernel

DpVmcInit: vm native libs loaded

• ICM up and operational (pid: 23775) ***

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[root@PIPROD work]# more stderr3

(23764) New Child Process created.

(23764) Starting local Command:

Command: ig.sapPIP_DVEBMGS00

-mode=profile

pf=/usr/sap/PIP/SYS/profile/PIP_DVEBMGS00_PIPROD

NiInit3: NI already initialized; param 'maxHandles' ignored (init=1;par=202;cur=2048)

***LOG Q0I=> NiPConnect2: 172.28.30.45:3300: connect (111: Connection refused) [nixxi.cpp 3142]

• ERROR => NiPConnect2: SiPeekPendConn failed for hdl 1/sock 7

(SI_ECONN_REFUSE/111; I4; ST; 172.28.30.45:3300) [nixxi.cpp 3142]

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[root@PIPROD work]# more dev_ms

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trc file: "dev_ms.new", trc level: 1, release: "711"

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[Thr 47613442779232] Thu Oct 20 17:28:21 2011

[Thr 47613442779232] ms/http_max_clients = 500 -> 500

[Thr 47613442779232] MsSSetTrcLog: trc logging active, max size = 52428800 bytes

systemid 390 (AMD/Intel x86_64 with Linux)

relno 7110

patchlevel 0

patchno 81

intno 20020600

make multithreaded, Unicode, 64 bit, optimized

pid 23762

[Thr 47613442779232] ***LOG Q01=> MsSInit, MSStart (Msg Server 1 23762) [msxxserv_mt. 2174]

[Thr 47613442779232] SigISetDefaultAction : default handling for signal SIGCHLD

[Thr 47613442779232] load acl file = /usr/sap/PIP/SYS/global/ms_acl_info

[Thr 47613442779232] MsGetOwnIpAddr: my host addresses are :

[Thr 47613442779232] 1 : [172.28.30.45] PIPROD (HOSTNAME)

[Thr 47613442779232] 2 : [127.0.0.1] localhost (LOCALHOST)

[Thr 47613442779232] *** ERROR => NiHsLGetHostName: NiPGetHostByAddr failed (rc=-1) [nixxhsl.cpp 527]

[Thr 47613442779232] 3 : [192.168.122.1] 192.168.122.1 (NILIST)

[Thr 47613442779232] MsHttpInit: full qualified hostname = PIPROD

[Thr 47613442779232] HTTP logging is switch off

[Thr 47613442779232] set HTTP state to LISTEN

[Thr 47613442779232] *** I listen to port sapmsPIP (3600) ***

[Thr 47613442779232] *** I listen to internal port 3900 (3900) ***

[Thr 47613442779232] *** HTTP port 8100 state LISTEN ***

[Thr 47613442779232] CUSTOMER KEY: >Z2073759310<

[Thr 47613442779232] build version=711.2009.08.31

[Thr 47613442779232] Thu Oct 20 17:28:35 2011

[Thr 47613442779232] MsHttpReadUrl2: H-1 url = /sap/public/icf_info/logon_groups (403 Forbidden)

[Thr 47613442779232] MsHttpReadUrl2: H-1 url = /sap/public/icf_info/urlprefix (403 Forbidden)

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Edited by: Murali Lakkoju on Oct 20, 2011 4:14 PM

[former_member188883]

Hi,

Can you check whether port 3300 is open in the firewall.

Regards,

Deepak Kori

[Former Member]

Please see below output

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[root@PIPROD ~]# lsof -i -n -P|grep 3300

gwrd 23774 pipadm 9u IPv4 76324 TCP *:3300 (LISTEN)

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[root@PIPROD ~]# lsof -i -n -P|grep 3200

PIP_00_BT 2042 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

sapstarts 16175 pipadm 7u IPv4 40130 UDP 127.0.0.1:32815->127.0.0.1:3200

PIP_00_DP 23763 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DP 23763 pipadm 12u IPv4 74638 UDP 127.0.0.1:3200

PIP_00_DP 23763 pipadm 13u IPv4 74639 TCP *:3200 (LISTEN)

gwrd 23774 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

gwrd 23774 pipadm 11u IPv4 76434 UDP 127.0.0.1:32859->127.0.0.1:3200

icman 23775 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

icman 23775 pipadm 13u IPv4 76266 UDP 127.0.0.1:32853->127.0.0.1:3200

jstart 23776 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DI 23777 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DI 23778 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DI 23781 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DI 23783 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DI 23786 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DI 23787 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DI 23789 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DI 23790 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DI 23795 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_DI 23798 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_UP 23799 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_EN 23802 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_BT 23805 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_SP 23812 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_UP 23813 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

jstart 24113 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

PIP_00_BT 31035 pipadm 6u IPv4 74606 UDP 127.0.0.1:32832->127.0.0.1:3200

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[root@PIPROD ~]# lsof -i -n -P|grep 3600

ms.sapPIP 23762 pipadm 8u IPv4 74460 TCP *:3600 (LISTEN)

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[former_member188883]

Hi Murali,

The logs shared by you says the following

***LOG Q0I=> NiPConnect2: 172.28.30.45:3300: connect (111: Connection refused) http://nixxi.cpp 3142

Also the last data you shared is the list of services running on that server.

I am asking you to check the configuration in firewall whether communication via port 3300 is allowed or denied between SAP server IP and end user desktop IP series.

Hope this helps.

Regards,

Deepak Kori

[Former Member]

Hi Deepak,

Could you please suggest how to check that? Is that some thing Network team will do?

Thsnks,

Murali Lakkoju.

[Former Member]

Hello,

netstat -nap Or better to check with network team.

Thanks

[Former Member]

2 possibilities:

1. the port(3300) was blocked on the network then ask the network guy

2. the port was blocked by the client's firewall then try turn down the firewall to see if this was the problem.