LSH error on installation server: Could not install DS as a service

[Former Member]

Hi

we set up an installation server some time ago. In the past all users had administrative privileges therefore no LSH was necessary. Currently we are upgrading from Windows XP to Windows 7 and the users won't be admins anymore. That's why LSH is necessary now.

I tried to set the LSH up, but when I confirmed the DS und IS data in the LSH configuration, the following error appeared:

Could not install DS as a service

The server provides SAP GUI 7.20 PL 8

The installer version is 8.6.1.72 (latest!?) and reffering to note 1587566 didn't result in any solution. A similar problem is mentioned in thread but it doesn't help me either.

Did anyone figure out similar problems with LSH or knows a workaround/fix?

Kind regards

Jann

[jude_bradley · Accepted solution]

Hello Jan,

Is the "Remote Registry" service enabled or disabled on the server where the nwsapstup files are stored?

Be sure to check that it is enabled.

Best Regards,

Jude

[Former Member]

Hi,

I checked that before. It is enabled. Any further suggestions?

Regards,

Jann

[klaus-georg_adams]

Hi Jann,

please open a CSN and provide the normal log files. We will take a look.

Thanks and regards, Klaus-Georg Adams (NwSapSetup development)

[Former Member]

Hi Klaus-Georg,

thank you for your answer.

I have two questions:

1. Do you mean "Customer Service Note" (Kundenmeldung?) with CSN?

2. Which logs do you mean? In the administration tool I can only find the option to remote colltect logs from the clients (could do this for
localhost too)

Regards,

Jann

[Former Member]

Just a check for the obvious ... you are using an account when configuring LSH that has admin rights on the server right? Account also has to have (or another one specified) admin rights on the Win7 workstation.

Bob H

[Former Member]

Yes Bob, the user is an administrative one on the server and the workstations.

[Former Member]

I looked into the logs and found the following:

14:00:38 NwSapsAtlC 1 Admin's choice: 'Configure DS'

14:00:38 NwSapSetUI 1

14:00:38 NwSapSetUI 1 UI: Show welcome page

14:00:40 NwSapSetUI 1

14:00:40 NwSapSetUI 1 UI: Show user credentials page

14:00:40 NwSapSetUI 1

14:00:40 NwSapSetUI 1 UI: Show user credentials page

14:00:41 NwSapFeiUt 1E Security: failed to allow to replace process-level token

14:00:41 NwSapFeiUt 1 SERVICE Dep: RPCSS

14:00:41 NwSapFeiUt 1E Failed in call to CreateService in Create Error message: Der Kontoname ist unzulässig oder nicht vorhanden, oder das Kennwort ist für den angegebenen Kontennamen ungültig. Error code 0x00000421 (1057).

14:00:41 NwSapFeiUt 1E Failed in service creation

14:00:41 NwSapAdmin 1E ERROR: Could not install DS as a service.

14:00:41 NwSapSetUI 1

14:00:41 NwSapSetUI 1 UI: Will show finish page now...

14:08:16 NwSapsAtlC 1 Opening XML document 'C:InstServerSetup..SetupServerRecord.xml' (MS XML 3.0 SAX)

14:08:17 NwSapAdmin 1 Engine holds 3 registered event handlers

The password and user is definitly correct!

[Former Member]

I am a blithering idiot...

Our installation server is not in the domain, therefore the admin user for the DS service must be <localmachine>\user instead of <domain>\user ... This works now.

Thank you folks anyway.

Regards

Jann