Approver request gets to approver but not seen in approver work inbox AC10

[Former Member]

Hello Gurus,

I have a problem that has been frustrating me for some two days now.

I am trying to create a user request using the standard workflow in AC 10.0.

I have the manager account setup and assigned to the user i am trying to create.

The role i am assigning to the user has an approver assigned to it.

I have 2 stages defined - GRAC_MANAGER (Agent ID - GRAC_MANAGER | Aprover type - Anyone Approver) and GRAC_ROLEOWNER (Agent ID - GRAC_ROLEOWNER | Aprover type - Anyone Approver).

I don't have any notification settings defined anyway. (Do I need to define any notification anyway if I am using the default settings)

When I go to the audit log of the created request in the search request environment, it tells me that it is "pending for approval at the path GRAC_DEFAULT_PATH stage GRAC_MANAGER Approver ID: Managerapp" [where Managerapp is my Manager defined as approver].

My issue now is that when I go to the inbox of the manager, i cannot see any request pending for approval there. So where is it?

Please help me out as I am stucked.

Thanks

[Former Member]

Hi John,

Hopefully you have created your manager id in GRC box and assigned necessary below authorization role SAP_GRAC_ACCESS_APPROVER

SAP_GRAC_BASE

If not please do this and let me know!

Thanks,

Soman

[Former Member]

Hi Soman,

Thank you for your response.

I created the manager in the GRC box.

I also assigned the two roles you mentioned below, including other roles for risk anaysis and role management.

What can you advice me to check again?

At least, I get to see requests in the inbox for other MSMP processes like funtion approval and role approval.

Thank you for the anticipated feedback

[Former Member]

Hi,

I have the following setting for my stage definition for Manager:

Approve despite risk

Request Rejected

Approval Level = Request

Rejection Level = Request

What am I missing please?

[Former Member]

Still on this issue....Can anyone suggest where to get more info about workflow aside SLG1 and the audit log of the respective request.

Thanks

[Former Member]

Try giving SAP_GRC_AC_ADMIN_ROLE to the manager ID and create a new request.

Regards

Rajan Arora

[Former Member]

Thank you all.

The issue was resolved by reconfiguring workflow for Access Request.

Thanks

[Former Member]

Hi,

The root cause of the issue are two configuration item in your SPRO workflow configuration which normally is done in your post installation operation.

1. Perform Automatic Workflow Configuration.

2. Perform task specific customization.

For debugging your workflow in MSMP kindly use below link:

"http://faq:port/sap/bc/webdynpro/sap/grfnmwmsmpmon?sap-system-login-basic_auth=X&sap-client=100&sap-language=EN"

Regards,

Prasad

Edited by: Prasad Chaudhari on Oct 21, 2011 4:44 AM