Work item not created for SC headre workflow in SRM 7

[Former Member]

Hi all,

I have implemented the process controlled workflow in SRM 7.1 for the header level shopping cart approval.

The issue I'm facing now is that the workflow gets started and the approval preview show sthe correct approvers,but when I check in BBP_PD,the workflow status is STARTED and the approvers are not visible..I can see the log 'No Workflow Item Found".

Also when I check the inbox of the approver,the workitem has not been created.

When I check the workflow log in SWIA using the work item ID in BBP_PD,I see the possible agents correctly shown but the actual work item is not created.

[Former Member]

Hi,

What do you see in the SLG1?

Saravanan

[Former Member]

In SLG1,I see that the prcoess schema,expressions are correcly triggered:

SRM BRF Trace

10 Execute event ZXXXXX Check the Product category. 10/25/2011 12:09:24

42 Execute expression ZXXXXX Check if 1st condition for SC approval is true; result is: =X

52 Execute expression ZXXXXXX Check if the Product category in shopping cart is; result X

10 Execute event 0EV999 Check Necessity of Automatic Decision by System. 10/25/2011 12:09:24

42 Execute expression 0B_WF_SYSTEMAPPROVAL Automatic Decision Required by SAP System; result is: =blank

52 Execute expression 0B_WF_VALIDLEVAVAILA At Least One Process Level is Valid; result is: =X

63 Execute expression 0C_C1_C_FWF__RLCNTNT Class: /SAPSRM/CL_WF_RULE_CONTEXT; result /SAPSRM/CL_WF_RULE_CONTEXT

63 Execute expression 0C_C2_C_VALIDLEVAVAI Method: Valid Level Available; result VALID_LEVEL_AVAILABLE

10 Execute event ZXXXX Shopping cart Evaluation ID. 10/25/2011 12:10:33

43 Execute expression ZXXXXXX Constant Expression for Process schema evaluation; result ZXXXXXX

Editing schedule UWL_DELTA of scenario UWL

1 records selected from GET_WI_ALL_NEW

1 records selected from GET_WI_DELTA_NEW

2 records selected from GET_WI_AGENTS

0 remappings performed

2 new notifications saved

0 notifications saved

0 notifications deleted (logically)

Leaving method cl_swn_collector->constructor

Entering method cl_swn_collector->process

Entering method cl_swn_collector->process_filter

Leaving method cl_swn_filter->constructor

Entering method cl_swn_scenario_workflow->retrieve_notifications

Leaving method cl_swn_filter->constructor

Entering method cl_swn_scenario_workflow->get_filter_values

Leaving method cl_swn_scenario_workflow->get_filter_values

Also I see that in APPROVAL PREVIEW,work item is 0000000 before ordering cart..Is this std??

In SWI1,the workflow log shows "NO CURRENT PROCESSOR" under the column AGENT.

[Former Member]

Experts,

Any suggestions??

Also I found another wierd thing...the work item gets created when another user creates a shoppign cart in the system.But when I create a shopping cart,work item is not created!

[laurent_burtaire]

Hello,

What do you see in workflow log ( SWI1 transaction) for SC Work Item ?

Regards.

Laurent.

[Former Member]

Hi,

Could you compare your role with another user?

Saravanan

[Former Member]

Hi Experts,

Any idea/Any pointers how to fix this issue?