CUP 5.3 , PSS, Password mail for new user (not wanted!)

[Former Member]

Hello All

We have PSS - and that work fine.

Now we will start using CUP, and I want CUP to create a new user in a system where they dont yet exist - if a Role for the System has been approved in a request.

My problem is that CUP send a mail with a password for the system to the end user, We dont want that.

Can we "kill" this mail and still use the PSS ?

thank you

Kristian

[Former Member · Accepted solution]

Hi,

We have the same issue, despite configuration selection a mail is sent to the user.

Any news about this?

Claudio

[Former Member]

Have you seen SAP Note 1253720?

I am not sure it is what you need.

Good luck.

Vaner

[Former Member]

Hello Vaner

Yes, tried that one.

In the end Password self-service did not send mails anymore....

So that was not a very big help.

[Former Member]

We have seen that we cant remove the mail.

so now we get the next problem.

The password in the mail - is not working. Cup set the PW to the initial PW from the CUA. But sends a new one in the email.

SAP say that we must use a new SP 17.

But our next window to do this will be end of next year....

[Former Member]

Also not working for me.

I still need the closing Email to the requestor.

But no Email to the end User, as we still have to do some manual tasks before the user get the PW.

[s_pados]

If main reason is to complete some tasks before user gets password, why not create an additional stage in the workflow for the security team or whoever needs to complete these tasks. Once tasks are complete approve the stage and WF ends with sending an password link email to end user.

[Former Member]

Hello

We did think about that option, but we dont have a good way to make a initiator, without adding ALL the roles as the initiator.

As we dont have any way to "see" what roles need manuall work.

tnx

[Former Member]

Hi Kristian,

The feature is very good for new users, they get the user ID and first password ta the same time.

If you don't wnat this in your system, go to CUP>Configuration->Workflow-->Email Reminder-

Go to Tab Closing --> and uncheck all notification Configuration, set NO for send password in mail.

This works fine for preventing any password/mail being sent to the user!

Regards,

Sabita

[Former Member]

Hi Sabita,

I have the same issue, and I have tried exactly what you suggested. Unfortunately, it did not work for me...

>Anyone,

Is there any way we can get rid of this notification email?

HM

[Former Member]

I have a OSS open with sap...

no answer yet