error service DESK for var. message very hight

[Former Member]

I configured the service desk for var. And when opening messages very high, I get the following errors in the tab "action".

You are not Authorized to delete E0001 status.

and are not automatically sent to SAP

HELP please

[VJain]

Hi ALvaro,

Please check value of authorization object B_USERSTAT assigned to the user who created the message. Please add this and test again. Let me know if you still have an issue.

Thanks

Vikram Jain

[Former Member]

Hello Álvaro,

I am sure you might not need help with the issue anymore but, I had the same issue and I managed to solve it.

I had to put a ST01 trace and see the auth error on the traces. You have to modify the user role and add:

Please note that for my case, it was ZMIV00001, but for you, it might be whatever status profile you are using.

Best regards,

Pablo