Customer Return Receipt

[Former Member]

Hi All,

I am trying to do goods receipt for customer equipment through VL01N without reference to sales order.The document gets successfully posted.But I am not able to see the stock against the receiving storage location.

Can you please tell me the steps to check while return receipt without ref to sales order?

Regards,

Ebin

[former_member209761]

Dear Ebin Joseph ,

As Mr.Lakshmipathi said, check the movement type.

Also do check whether the stock is in transit.

Thanks & Regards,

Hegal K Charles

[Lakshmipathi]

I dont find any specific reason to create a return delivery without referencing a return order which seems to be illogical.

Anyway check in return delivery what movement type is flowing. In standard, it should have been either 651 or 655

G. Lakshmipathi

[Former Member]

Hi Lakshmipathi,

Customer comes to the service centre (one time customer) and returns the equipment for service(the same might have been bought from company dealer / franchise /online).

So I can take the return delivery without reference to sales order.right?Or is there any better way to do goods receipt from customer?

My plan is to create a service notification upon customer request ,get the material ,do the service with a service order created from service notification,bill the customer according to the actual expenses,deliever the product back to customer.

Your suggestions please.

Regards,

Ebin