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ChaRM in solution manager 7.1

https://websmp105.sap-ag.de/~sapidb/011000358700000478022011E/index.htm

In this demo it is shown that user is logging in Solution manager to create change request.

I want to ask this if user will still be able to create support messages to request for change or they have to log in to solution manager??

Further more if they can still create support message than can we use the change request template to create support message???

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