ECC 6.0 Subscription Order Integration with SAP CRM 7.0 EHP 1

[former_member250779]

Hi Experts,

I have a requirement from a client, a newspaper, who wants to integrate theirs Subscription Orders from ECC to a new CRM that we are implementing which allows the users to create Claims, Service Orders and Service Request based on this Subscription Orders.

I mean, taking some data, or position details from that object in order to validate and avoid to generate claims regarding products that are not included in the Subscription Order.

The question is : There Is any existing natural integration between the both environment? or I have to fix the issue with a 'rudimentary" transaction luncher to give display of the data to my users an then back again to my CRM to create the documents?

If anyone have some information about that customizing I really appreciate your help, because I can not find any useful data about it in SAP Help, forums or SDN neither.

Thanks in advance,

[Former Member · Accepted solution]

Hi,

requesting your attention to following points :

1) IS MEDIA subscription orders are created in ECC . The processing of these orders will be done in ECC like delivery , billing etc.

we do not need to replicate to CRM ,as this type of integration /middleware is not much supported in standard way.

2) IS Media customer , subscribers etc ( which are created in ECC as Business partner or customer ) , can be replicated to standard middleware to CRM .

3) Replicated the products ( IS MEDIA Products ) from ECC to CRM ,

4) Once Business partners are replicated and available in CRM , You can do lot of CRM actitivies like createing Marketing campaign , segmentation - target group creation , Email campaign etc .

5) In CRM , In WEBUI , Please use standard "Transaction launcher" to see/display details of subscription orders from backend ECC

Hope this helps,

regards,

Prashant

[former_member250779]

Hi Prashant,

Thanks for your reply.

I already discover that integration. I made a copy of the Business Role Media_IC and saw an entry in my Navigation Bar: Actions in ERP with reference to several ECC Media Objects such as BP Media, Advertising Order and Subscription Order. In IMG I found a standard TX Launcher (MEDIA_SUBSCRIPTION_ORDER_OVERVIEW) in the following path: Customer Relationship Management >UI Framework>Technical Role Definition-->Transaction Launcher -->Copy/Delete Launch Transactions.

Now I have an OSS Note open with SAP due to the standard TX Launcher doesn't works fine.

At the beginning the ECC Object BUSISMCIC hasn't the methodsShowMSDOrderList, ShowMAMOrderList,

ShowBPOverview but after update the ECC with the last Support packages (Level 11) we fix that issue.

But now, the handler class its suppose we use, doesn't exist in CRM (CL_CRM_ISM_TL_MSDORDERLIST) and SAP is working on fix that.

When we reach that, I could know exactly how this integration works.

Cheers,