Wily Introscope - The EM failed to start. Java heap space

[Former Member]

Dear SAP gurus,

I just installed Instroscope Version 8.2.3.5 but I am getting the following error when I started with the command "./EMCtrl.sh start":

10/13/11 08:37:51 AM UTC [ERROR] [Manager.TransactionTracer] Throwable exception updating the index java.lang.OutOfMemoryError: Java heap space

10/13/11 08:37:51 AM UTC [ERROR] [Manager.Bootstrap] Load all Management Modules FAILED.

10/13/11 08:37:51 AM UTC [ERROR] [Manager] The EM failed to start. Java heap space

Therefore, it is not accessible using the Introscope Workstation.

I check that ports 8081and 6001 are free.

After I increased the heap space from 2G to 3G, I could access using Introscope Workstation (http://emhost:8081/workstation) obtaining the following error though:

HTTP ERROR: 500

/usr/sap/ccms/wilyintroscope/work/Jetty_0_0_0_0_8081_WebContent____.newrsn/jsp/org/apache/jsp/index_jsp.java (No such file or directory)

RequestURI=/

Caused by:

java.io.FileNotFoundException: /usr/sap/ccms/wilyintroscope/work/Jetty_0_0_0_0_8081_WebContent____.newrsn/jsp/org/apache/jsp/index_jsp.java (No such file or directory)

HOWEVER, this was only availabe for aprox 40 seconds, after this I got again the java heap space error (see last 4 lines):

10/13/11 11:22:14 AM UTC [INFO] [Manager.SapPush] Startup successful

10/13/11 11:22:14 AM UTC [INFO] [Manager.Extension] Succesfully loaded service

10/13/11 11:22:14 AM UTC [INFO] [Manager.EMWebServer] EM webapps port: 8081

10/13/11 11:22:14 AM UTC [INFO] [Manager.EMWebServer] EM max server threads: 100

10/13/11 11:22:14 AM UTC [INFO] [Manager.EMWebServer] EM webapps directory: /usr/sap/ccms/wilyintroscope/webapps

10/13/11 11:22:14 AM UTC [INFO] [Manager.EMWebServer] EM webapps checks for new webapps every 60 seconds

10/13/11 11:22:14 AM UTC [INFO] [Manager.EMWebServer] Deployed web application: Introscope Configuration and Administration Help

10/13/11 11:22:15 AM UTC [INFO] [Manager.EMWebServer] Deployed web application: Introscope User Guide Help

10/13/11 11:22:15 AM UTC [INFO] [Manager.EMWebServer] Deployed web application: SAP Documentation

10/13/11 11:22:16 AM UTC [INFO] [Manager.EMWebServer] Deployed web application: Introscope WebView

10/13/11 11:22:23 AM UTC [INFO] [Manager.EMWebServer] Deployed web application: Introscope Online Documentation

10/13/11 11:22:23 AM UTC [INFO] [Manager.EMWebServer] Deployed web application: CEM URL Adapter

10/13/11 11:22:23 AM UTC [INFO] [Manager.EMWebServer] Deployed web application: Workstation WebStart

10/13/11 11:23:07 AM UTC [ERROR] [Manager.Bootstrap] Load all Management Modules FAILED.

10/13/11 11:23:07 AM UTC [ERROR] [Manager] The EM failed to start. Java heap space

10/13/11 11:23:07 AM UTC [INFO] [Manager.EMWebServer] Shutting down EM Web Server...

10/13/11 11:23:07 AM UTC [INFO] [Manager] Beginning orderly shutdown...

Does anyone know how to avoid this error?is it necessary to keep on increasing the heap space?

The note 723909 stands:

"For 64 bit platforms (that means not only your OS but also your JDK supports 64 bit) we recommend using 2GB: -Xmx2048m -Xms2048m"

Please suggest how to go further with this issue.

I am using SAP Solman 71 SPS3 on Linux on x86_64 64bit.

Thanks in advance, Marc

[allam_drebes · Accepted solution]

Hi Marc,

Check if you have configured the JAVA heap space correctly, refer to KBA 1630229 depending on the OS you have to configure the java memory in different locations.

Regards,

Allam

[Former Member · Accepted solution]

Thanks Allam.

This is exactly what I was looking for. My problem was solved after applying the corresponding note.

Regards, Marc