Return and Repair

[Former Member]

Hi,

Whether its necessary to create a sales order (repair order) while a customer sends the product back to company for service.

When we receive the product at service we can do an outboud delivery without reference to Sales order.Right?

After completion of services ,we can create a billing request through DIP Profile ?

Please advice

Regards

Ebin

<a href="http://talkbackup.com/">backup</a>, <a href="http://www.utorrent.name/">utorrent</a>

[Former Member]

Hi,

The process flow you have mentioned is fine. It covers entire scenario.

However, you can include service and maintinance contract in SD module to address AMC scenario. This contract will be deermined in service notification if it exists for the combination customer+ serial number of the equipment sold.

Hope this helps.

Regards,

Sharan

[former_member209761]

Dear Ebin,

Rather than implementing CS , if this is your only requirement ,please try whether the following option suits you.

STEP 1:

Orginal SO -> DELIVERY--> INVOICE

STEP 2:

MIGO

you can take the goods back to stock using 501 and in the reference you can give the original billing or invoice .

Create 2 new storage location for repairing and reselling and take back the stock into repair storage location.

If say customer returns PART A and it requires service which includes labour as well as spare change charges.

After servicing do 311 and move it from the repair storage location to resale storage location

STEP 3:

Repair Order

Create a order with the material (pricing procedure should include condition types to map both spare parts as well as labour charge).

{If the repair is done free of charge,create a new order FOC repair order (based on the sales order type, system should trigger TANN which will keep the pricing zero in case of free of charge order.}

Create a delivery from the reselling storage location

Create a invoice (it will be having values if its not free and it will be zero if its free service)

Thanks & Regards,

Hegal K Charles

[Former Member]

Dear Hegal,

We have other requirements also in CS module.

I have a plan listed below.I wonder whats the need of a repiar order(sales order) in the beginning which is an unwanted complication i feel like. As I am new to SD please advice me.

1)create a service notification upon request(iw51)

2)goods receipt at site from the customer(vl01n) without ref to sales order)

3)create service order wrt serv notification (iw52)

4)perform the work using material and resources (iw32,iw41,migo)

5)create final sales order and billing using dip profile (dp90)

6)ship and deliver the product to customer(vl01n)

7)settle the service order(ko88)

regards

ebin

<a href="http://www.vcq.biz">wallpaper</a>, <a href="http://www.utorrent.name/">utorrent</a>De

[jpfriends079]

Rightly advised by Sharan.

Kindly use following link to PM/CS for your queries:

-

Regards

JP

[Former Member]

Hi JP,

I agree.But I am doubtful about the intial part where in which Sales order and delivery to workshop happens.Those components are from SD only. EAM wont be able to clarify that part.My question is whether we can follow the following steps.

Is it necessary to create repair order (sales order) in the beginning?Whats the significance of the repair order?

1)create a service notification upon request(iw51)

2)goods receipt at site from the customer(vl01n) without ref to sales order)

3)create service order wrt serv notification (iw52)

4)perform the work using material and resources (iw32,iw41,migo)

5)create final sales order and billing using dip profile (dp90)

6)ship and deliver the product to customer(vl01n)

7)settle the service order(ko88)

Servic order and notification part I am aware of.

Regards,

Ebin

<a href="http://www.youtubeconverter.name">youtube converter</a>, <a href="http://www.utorrent.name/">utorrent</a>Hi

[jpfriends079]

I hope following links can be of help to you:

-

- [Repair Order Processing - Scenario Overview |http://help.sap.com/bp_hightechv1600/HighTech_DE/Documentation/H77_Scen_Overview_EN_DE.ppt]

- [Repair Order Processing - Business Process Procedure|http://help.sap.com/bp_hightechv1600/HighTech_DE/Documentation/H77_BPP_EN_DE.doc]

Regards

JP

[former_member186385]

Hi,

Repair order plays a significant role while handling repairs in CS/SD

Without repair order you can't take back the part into our workshop

as you said, creating the return delivery with out referene will not trace the part back to notification and service order

In standard we have two repair scenarios which will vary according to repair order

1.  In-house repair ( which uses repair order)

2.  Field service repair ( service order created from service notification)

we can trace return delivery, outbound, creation of service order, and any loan equipment handling, scrapping process in a single step using repair order

hope it is useful

regards,

santosh

[Former Member]

Hi,

Handling repairs process where customer sends back the prodcut to the company for servicing is not in the scope of SD module. Customer Service Module is used to handle this kind of scenarios.

Hope this helps.

Regards,

Sharan

[Former Member]

Hi Sharan,

Thanks for your advice

Return and repair process use SD components.

Can you give me the link for Customer service module in forum?

Ebin

<a href="http://www.antitoolbar.com">antivirus</a>, <a href="http://www.utorrent.name/">utorrent</a>i

[former_member463120]

This message was moderated.