IDM error (Access denied! - Service is down!)

[Former Member]

Hi,

I restarted my IDM server. Now when I try to log in to portal and click on Identity Management tab, I get the following error.

Access Denied!

Service is Down.

Management console seems to be working perfectly and all the jobs are working as expected from the back end.

Any suggestion?

[markus_doehr2 · Accepted solution]

...and is your IDM server and all the necessary services started?

Markus

[Former Member · Accepted solution]

Yes,

All the Services and GUB is up. Jobs can be executed from backend successfully.

[markus_doehr2 · Accepted solution]

I'd check on the portal the defaultTrace* logfiles for possible errors.

Markus

[former_member2987 · Accepted solution]

This will have nothing to do with the IDM backend. It's a NetWeaver issue.

Make sure:

The NetWeaver Service is up

The NetWeaver Database is up

The NW IDM data source / configuration is correct

You are using the correct JDBC drivers.

What database is NW running on? I know for MSSQL you need the JDBC 1.2 drivers. Also make sure htat you're connecting to the NW db using 64 bit not 32 bit Java. This is a major issue for IDM installs. IDM wants 32 bit and Java 1.5 or later but NW wants 64 bit and 1.4.2

Hope this helps!

[Former Member]

Hello

Go to NWA and see your running applications

Search for IDM and see that they are all up and running.

[Former Member]

After restarting all services our problem got solved.

Thanks all!