Error sending fax in Chinese

[Former Member]

Hi All,

My functional team is trying to fax a PO in Chinese language, Fax ends with the following error (not even transmitted)

Processing was ended normally.

Additional information of the node used (in the system language of the node)

Conversion failed

When the same PO is sent with English language, it completes successfully .

From the above error, we can understand that the issue is due to device type conversion. In SCOT we tried with 3 different device types, but still I am getting the same error when I am trying to send with Chinese Language

SCOT settigns :

PDF ZH SAPSCRIPT/SMARTFORMS CNPDF

PDF ZH SAPSCRIPT/SMARTFORMS ZPDFUC

PDF ZH SAPSCRIPT/SMARTFORMS CNSAPWIN

Kindly let me know whether any other device type specific to chinese is available

Also note we are able to print and send email in Chinese language

Regards

Subu

[Former Member]

Hi

Issue is fixed, the issue was in Esker server, they had older version of Adobe . Once their Adobe was upgraded, the fax reached sucessfully and it had chinese characters in it as well

Regards

Subramani

[Former Member]

Hi Markus,

Thanks for your reply, the send address error can be ignored here I believe, since we got the same in the trace for a fax that is sent in English, which gets completed successfully .

The actual issue is, when we send a fax in chinese, its not reaching there at all .. Fax fails, but really not sure whether any config has to be done with respect to external fax server Esker, we have asked them to check on this and waiting for an update

Regards

Subramani

[Former Member]

Hi Markus,

Find below my trace

SO_OBJECT_SEND G Recipient in queue flagged

SO_OBJECT_SEND G Structure: SOSCO

SO_OBJECT_SEND G Status written for this recipient

SO_OBJECT_SEND G Structure: SOST

SO_OBJECT_SEND G Transfer new queue entries to persistence service

SO_OBJECT_SEND G Status updated

SX_OBJECTS_SEND_ARFC G OBJECT_ID: OTF36000000000356

SX_OBJECTS_SEND_ARFC G RECIPIENTS: 1

SX_OBJECTS_SEND_ARFC G DOCUMENT_LANGUAGE: 1

SX_CALL_GENERATE_NDR G Call of SX_PERFORM_RFCSEND with FAX500 M RSWAIN

SO_CONVERTED_VERSIONS_GET G Versions returned

SX_OUTGOING_VERSION_BUILD G Read contents of document OTF36000000000356

SO_OBJECT_DATA_FOR_SEND_GET G Object transferred

SX_FORMAT_CONVERT G Determined device type: ZPDFUC. ZPDFUC

SX_OBJECT_CONVERT_OTF_PDF G Converting Document Format from OTF to PDF

SO_OBJECT_PREPARE_FOR_SEND G Sender Address Not Found

SO_OBJECT_PREPARE_FOR_SEND G SET_SCOM_KEY

SO_OBJECT_PREPARE_FOR_SEND G ADR36000000143922

SO_OBJECT_PREPARE_FOR_SEND G Object prepared for transmission

SX NUMBER CONVERT G 外向传真：将传真号转换到外部格式

SX NUMBER CONVERT G 不可以设置发件人传真号〔号码： 〕

SX NUMBER CONVERT G 外向传真：将传真号转换到外部格式

SX NUMBER CONVERT G 传真号已从 2161967102 到 00862161967102 修改

SX ADDRESS TRANSLATE G 地址为初始化

SX_SEND_DATA G Structure: SXRECINFI1

SX_SEND_DATA G Structure: SXEXTRECI1

SX_SEND_DATA G Structure: SXPCKLSTI1

SX_SEND_DATA G Structure: SXDOCCHGI1

SX_PERFORM_RFCSEND G After call of function SX_OBJECT_RECEIVE ReturnCode: 0

SX_PERFORM_RFCSEND G Structure: SXEXTRECI1

SX_PERFORM_RFCSEND G Message transferred to node DeliveryWare Platform

SO_SYNCHRON_STATUS_UPDATE G Start of synchronous Status Update

SO_SYNCHRON_STATUS_UPDATE G Deleted from Queue: OTF36000000000356 ADR36000000143922

SO_SYNCHRON_STATUS_UPDATE G SOES updated: ADR36000000143922

SO_SYNCHRON_STATUS_UPDATE G Structure: SOES

SO_SYNCHRON_STATUS_UPDATE G No Statusmail/No Event for Status 710

SO_SYNCHRON_STATUS_UPDATE G SOST updated

SO_SYNCHRON_STATUS_UPDATE G End of synchronous Status Update

SX OBJECT STATUS RECEIVE G Message received; Structures 'receive info', 'document data', 'system data':

SX OBJECT STATUS RECEIVE G Structure: SXRECINFI1

SX OBJECT STATUS RECEIVE G Structure: SXDOCCHGI1

SX OBJECT STATUS RECEIVE G Structure: SXSYSDATI1

SX OBJECT STATUS RECEIVE G Recipient table ('receiver' structure):

SX OBJECT STATUS RECEIVE G Structure: SXEXTRECI1

SX OBJECT STATUS RECEIVE G Packet list ('packing list' structure):

SX OBJECT STATUS RECEIVE G Invalid send date; set current date

SX OBJECT STATUS RECEIVE G Before call of FM SO STATUS UPDATE

SO_ASYNCHRON_STATUS_UPDATE G Start of asynchronous Status Update

SO_ASYNCHRON_STATUS_UPDATE G Structure: SXEXTRECI1

SO_ASYNCHRON_STATUS_UPDATE G Communication ID: ADR36000000143922

SO_ASYNCHRON_STATUS_UPDATE G Original Send Request: 4E9399C1EDAA2BEEE1000000A42704A0

SO_ASYNCHRON_STATUS_UPDATE G Found SOES ADR36000000143922 for 00862161967102

SO_ASYNCHRON_STATUS_UPDATE G Structure: SOES

SO_ASYNCHRON_STATUS_UPDATE G SOES updated

SO_ASYNCHRON_STATUS_UPDATE G SOST updated

SO_ASYNCHRON_STATUS_UPDATE G "Error" Status Set for Send Request

SO_STATUS_DOC_SEND G Statusmail will be sent to: RSWAIN

SO_STATUS_DOC_SEND G Start sending of Status Mail

SO_STATUS_DOC_SEND G Status Mail has been sent

SO_ASYNCHRON_STATUS_UPDATE G End of asynchronous Status Update

fyi - We have also requested our Esker server team to check configuration with respect to China from our end, did not hear from them still

Regards

Subramani

[markus_doehr2]

> SO_OBJECT_PREPARE_FOR_SEND G Sender Address Not Found

Is there a chinese addresse and fax number for the user that sends the document?

I don't see any conversion errors here - so the error message is just in the error text that the user get?

Markus

[Former Member]

Hi Markus,

My system is unicode system only

Regards

Subramani

[markus_doehr2]

If you switch on the traces in SCOT and then send the fax, do you get any additional information what can't be converted?

Markus

[markus_doehr2]

Is your system a Unicode system?

Markus