Next step after approve in MDM 7.1?

[Former Member]

I have created a simple workflow in MDM consisting of the following steps: Start --> Process --> Approve --> Stop.

The process step has one user assigned to and has execution type "Any single".

The approve step has another (only one) user assigned to it and has execution type "Any single"

My problem is that once the approver has accepted the approve step, all possible options in the workflow-tab are greyed-out except for "Set priority" and "Show history". Therefore, the workflow can never be completed...

I have worked with MDM Workflows for several years (from MDM 5.5 SP3 and onwards) and and I know there have been problems such as this before. I have tested the above scenario in MDM 7.1 SP2, SP6 and SP7 without success....

Can anyone help before I create an OSS?

Best Regards,

Hannes

[Former Member · Accepted solution]

Hi Hannes,

Please tell me if you are doing these:

1.Assuming control.

2.Marking as done.

3.Marking as approved.

4.checking for Next Step.

Also check if the users rights are not too limited.

Kindly let me know your findings.

Thanks,

Ravi

[Former Member · Accepted solution]

Hello Ravi,

Se my answers below:

1.Assuming control Answer: I have tried assuming with the owner of the workflow, but with the same result here - All options are greyed-out.

2.Marking as done. Answer Greyed out for the approver

3.Marking as approved. Answer: Greyed out for the approver

4.checking for Next Step. Answer: Greyed out for the approver

Also check if the users rights are not too limited. Answer: The users have Admin-rights!

BR/

Hannes

[Former Member · Accepted solution]

Hi Hannes,

Please carry out the same test with some other user and not the owner of WF.

Kindly revert with results.

Thanks,

Ravi

[Former Member · Accepted solution]

Hi again Ravi,

I have already tried this without luck.

Any other ideas?

BR/

Hannes

[Former Member]

Hello Hannes,

We faced similar problem when we upgraded MDM from 5.5 SP5 to 5.5 SP6.

That time we found the solution in "Start" step properties.

Whether any user or just the owner can send to the next step is based upon the setting of the Send Next Step property of the Start step.

Please try changing "Sent Next Step" property value of "Start" step.

[Former Member]

Hi Shailesh,

Send Next Step Whether just the owner or the final assignee can send to the

next step when a step is complete ([Owner] / [Launcher] /[Anyone])

So putting Anyone should help solve this right.Sounds logical.

Thanks,

Ravi

[Former Member]

Hello Ravi,

Yes, you are correct.

Here is how the behavior should be...

When "Start" step "Send Next Step" property is...

1. Owner - any Done action on Process or Approve step will send the workflow back to Owner.

2. Launcher - any Done action on Process or Approve step will send the workflow back to Launcher.

3. Anyone - any Done action will activate Sent Next action for the anyone.

[Former Member]

Hello Shailesh,

It was a good point, but the setting in the start-icon was already:

Send next step = Anyone

Split job = Anyone.

Also, in the approve-step the setting for Split jobs = Anyone

Any other ideas?

Tank you in advance!

BR/

Hannes

[Former Member]

Hello Ravi and Shailesh,

I now know that you need to mark each record within a worflow as "Aproved" before being able to send to next step. Thank you for your help. In earlier releases you could only mark the workflow-job as Approved or disaproved, not each record within the workflow. Thank you for your help!

[Former Member]

Hello Hannes,

Thanks for sharing new thing which you discovered