Customer communication date for items on allocation hold

[Former Member]

When a product is on allocation hold, the order confirmation to the customer, which is communicated via email or fax, is showing a delivery date. This delivery date is usually wrong since the allocation hold is overriding the schedule line.

what is a good date to communicate for all items on allocation hold? "Unconfirmed Delivery Date" ??

-Swetha

[Former Member]

Dear,

Can you make it more clear on the ,

When product is on HOLD It means is it product allocated to some other Order /customer?

Or Is it in stores (Ready for sale) , whenever you want someone has to allow this stock to that order?

If it is 2 one: You can do Re-scheduling V_V2 then you send mail/fax to customer.

It may give promt date for your customer(If you keen on you capacity)

Regards

Raj.