GRC RAR Alert Email Sender

[Former Member]

Hi,

I am trying to work out how GRC RAR determines which email address to use when sending out RAR Alerts. I have a risk which has 3 Risk Owners, I have tried various combinations of assigning Risk Owners to the Risk, but cannot see any logic as to how RAR picks which one to send the email alert from.

If I just have one Risk Owner, then the Alert is sent from that user, however when multiple owners are attached there does not appear to be any logic as to which one from the list is chosen.

Any help would be much appreciated.

Thanks & Regards,

Stephen

[Former Member]

Hi Stephen,

In GRC ARA 5.3, following is the logic which determines that who is sending the notification if there are multiple role owners.

The logic goes like this while sending the emails:-

1. It re-orders the role owner list so that alphabetically the last e-mail is treated as first.

For example:-

email of C01   say email is C01@ XYZ.com

email of B01   say email is B01@ XYZ.com

email of Z01    say email is A01@ XYZ.com

** Alphabetically C01 is last and will send the mails.

2. Now this last email of C01 becomes the e-mail id who will be set to send the mail to all other owners in list.

I hope this information helps.

Regards,

Yukti

[Former Member]

Hi Stephen.

Kindly refer to the SAP note no. 1711694

It will clear all of your doubts.

Thanks

Ashish

[Former Member]

Hi  Stephen,

When there are multiple risk owners , it send the mail from the risk owner whose id comes first while arranging in alphabatical order.