Output Issue for order confirmation

[Former Member]

We have a sales order contains 3 line items 10,20 & 30.

We have found the line item 30 has been created in the sales order change log,. after the line items 10 and 20 has created.

The print output copy is having 4 pages.

In that print preview the header data was appearing for item 10 on page 1 and the same header data was re-appearing for item 30 on page 3.

For better understanding we have taken the generated spool files of the sales order and compared with the print output copies which was sent by the user.

Also we found that all the header details ( sold-t0 & ship-to addresses ) are generating in the SAP spool file for all the 3 line items 10,20 & 30. Here the output is z output type.

But the header details are printing in the PDF ( print output ) for line item 10 and 30 only. ( Not printing for item 20 ).

As per the SAP print program, whatever layout is generated in SAP, same thing should print in PDF

So as we assume that there is some mismatch in the layout mapping. ( here the layout is JETFORM Server )

But we are not sure about the problem ?

Please help me on this ...

[former_member183879]

Hi,

This can be due to various problems,

First check if there is any bug in the program itself. have a walkthrough. Once this is ensured, process one document in debugging mode for similar scenario and then check the spool.

You can convert the spool into PDF using your own program and then use the same spool for PDF conversion using some SAP programs like RSTXPDF4 etc. If there is an issue with your program, you can find out using these cases.

Also, there can also be problems which are printer specific. I would suggest you to test in different printers. Then only you can decide if ABAPer needs to fix it or you need a BASIS guy.

[madhu_vadlamani]

Hi,

Check these steps.1) Are you using standard print program and form 2) Is there any enhancements done in this.

Regards,

Madhu.

[former_member217082]

Hi

Please check wheather any logic has been included in the smartform which has been assigned to the output type.As it is printing in Pdf format for line item 10 and 30 only,so check what is the material type of line item 10 & 30.and material type of line item 20.and check wheather any logic has been maintained in the smartform based on the material type

Regards

Srinath